FBackup Crashes

jerjef · Postby **jerjef** » Tue Jul 19, 2011 8:09 pm

I'm running the newest version of FBackup on a Windows Server 2008 Standard machine and it won't open at all. It gives the following crash information.

Problem signature:

Problem Event Name: APPCRASH

Application Name: FBackup.exe

Application Version: 4.6.0.254

Application Timestamp: 4e2041a6

Fault Module Name: StackHash_f4ad

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 035b50b8

OS Version: 6.0.6001.2.1.0.272.7

Locale ID: 1033

Additional Information 1: f4ad

Additional Information 2: 1f4c4863440ff27c7130535ab9388ea3

Additional Information 3: baee

Additional Information 4: 585bb4787cfe5264344e4b64223f2542

I've tried restarting and reinstalling. Any other suggestions?

Softland · Postby **Softland** » Wed Jul 20, 2011 1:21 pm

Hi,

What antivirus/antispyware application do you have?

Softland · Postby **Softland** » Wed Jul 20, 2011 2:35 pm

Hi,

Please uninstall update KB2533623 from Microsoft and see if you still have the problem.

jerjef · Postby **jerjef** » Wed Jul 20, 2011 4:35 pm

Thanks for the quick reply. I using AVG as a virus scanner and the update you mentioned was installed, coincidentally the very day the problems started. I have uninstalled the update, but I need to reboot the server to see if it made a difference, which I cannot do right now. When I do so I'll let you know how it went.

Thanks again.

Softland · Postby **Softland** » Mon Aug 08, 2011 1:25 pm

Hi,

We released a new build of FBackup 4.6.255 that works fine even if KB2533623 update from Microsoft is installed.