I have two machines running Windows 7 64 bit. I installed FBackup on one machine and it works great (thank you so much!). However, there are problems on the second machine. Whenever I try to launch the application, it immediately crashes. No windows open, nothing flashes, just the error message pops up.
I've tried running in safe mode, compatibility mode, and running as an administrator; yet, the same thing happens each time. Below is the information from the problem details section of the crash pop up message. Any help with this would be greatly appreciated!!!
Problem Event Name: APPCRASH
Application Name: FBackup.exe
Application Version: 4.6.0.253
Application Timestamp: 4ddbb6a8
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 02f9d301
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
FBackup immediately crashes.
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- Posts: 1978
- Joined: Thu May 23, 2013 7:57 am
Hi,
Please try to uninstall and reinstall the application.
If you still have the problem, can you give us access to your computer using TeamViewer to see exactly what the problem is? If yes, please send us an email to info[at]fbackup[dot]com to discuss when we can connect.
Please try to uninstall and reinstall the application.
If you still have the problem, can you give us access to your computer using TeamViewer to see exactly what the problem is? If yes, please send us an email to info[at]fbackup[dot]com to discuss when we can connect.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html
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- Posts: 2
- Joined: Thu May 26, 2011 12:25 am
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- Posts: 1978
- Joined: Thu May 23, 2013 7:57 am
Hi,
Please send us an email to discuss about how we can connect.
Please send us an email to discuss about how we can connect.
Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html