FBackup immediately crashes.

Post here if you have problems installing or using FBackup
contemplicity
Posts: 2
Joined: Thu May 26, 2011 12:25 am

Postby contemplicity » Thu May 26, 2011 7:34 am

I have two machines running Windows 7 64 bit. I installed FBackup on one machine and it works great (thank you so much!). However, there are problems on the second machine. Whenever I try to launch the application, it immediately crashes. No windows open, nothing flashes, just the error message pops up.


I've tried running in safe mode, compatibility mode, and running as an administrator; yet, the same thing happens each time. Below is the information from the problem details section of the crash pop up message. Any help with this would be greatly appreciated!!!


Problem Event Name: APPCRASH

Application Name: FBackup.exe

Application Version: 4.6.0.253

Application Timestamp: 4ddbb6a8

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 02f9d301

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



Softland
Posts: 1633
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Thu May 26, 2011 3:06 pm

Hi,


Please try to uninstall and reinstall the application.

If you still have the problem, can you give us access to your computer using TeamViewer to see exactly what the problem is? If yes, please send us an email to info[at]fbackup[dot]com to discuss when we can connect.



contemplicity
Posts: 2
Joined: Thu May 26, 2011 12:25 am

Postby contemplicity » Fri May 27, 2011 3:08 am

I did the uninstall and reinstall before posting in the forums. That made no difference.

I don't have "TeamViewer", but may be willing to open up an RDP connection if there is nothing else that I could try on my end.



Softland
Posts: 1633
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Fri May 27, 2011 3:16 pm

Hi,


Please send us an email to discuss about how we can connect.




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