files won't restore - folders are empty

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mathgirl7
Posts: 1
Joined: Fri Apr 22, 2011 10:46 pm

Post by mathgirl7 »

I tried to restore and the folders are empty. I had windows vista and was restoring files after a clean install of Windows 7.


Adrian (Softland)
Posts: 1686
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please send us:

- the restore log from View->Job Logs->Last Restore Log

- the .fkc catalog file from View->Open Folder->Catalog Folder

Put the files into a zip archive and send it to info[at]fbackup[dot]com


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