files won't restore - folders are empty

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mathgirl7
Posts: 1
Joined: Fri Apr 22, 2011 10:46 pm

Postby mathgirl7 » Sat Apr 23, 2011 5:56 am

I tried to restore and the folders are empty. I had windows vista and was restoring files after a clean install of Windows 7.


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Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Tue Apr 26, 2011 4:27 pm

Hi,


Please send us:

- the restore log from View->Job Logs->Last Restore Log

- the .fkc catalog file from View->Open Folder->Catalog Folder

Put the files into a zip archive and send it to info[at]fbackup[dot]com


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