folders not backing up

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bluesparx
Posts: 2
Joined: Sun Aug 14, 2011 4:01 am

Post by bluesparx »

When I set backup to include 'my pictures folder', after backup has run the 'my pictures' in backup destination only contains one folder, not the hundred or so that should be in it. Any ideas?


Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please send us:

- the last backup log from View->Job Logs->Last backup log.

- the .fkc catalog file from View->Open Folder->Catalog Folder.

Put both files into a zip archive and send it to us: info[at]fbackup[dot]com


bluesparx
Posts: 2
Joined: Sun Aug 14, 2011 4:01 am

Post by bluesparx »

ok done that thanks


Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
From the backup catalog I can see you are using the Mirror backup type and the first complete backup was 101 GB, the second was 12.39 GB and the third was 25 KB.

Please note if you use the Mirror backup type, only new and modified files will be backed up. In the last backup it seems there ware only two new files to be backed up.


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