Install fails

Post here if you have problems installing or using FBackup
piperofdundee
Posts: 2
Joined: Sun Oct 23, 2011 8:22 pm

Postby piperofdundee » Mon Oct 24, 2011 3:28 am

Trying to install the updated software [fbsetup(5)] but always get an error "DELETE FILE FAILED;CODE 5. ACCESS IS DENIED.


Have tried again after a restart but get the same error



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Mon Oct 24, 2011 6:54 pm

Hi,


Please make sure the setup was completely downloaded on your computer and no antispyware application is blocking FBackup.



piperofdundee
Posts: 2
Joined: Sun Oct 23, 2011 8:22 pm

Postby piperofdundee » Tue Oct 25, 2011 12:19 am

Thanks for your reply. I downloaded & ran the set-up file again, with the AVG antivirus software disabled but I still get the same message



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Tue Oct 25, 2011 5:16 pm

Hi,


Can you give me access to your computer?

If yes, please contact us for details at info[at]fbackup[dot]com



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Mon Oct 31, 2011 3:29 pm

Hi,


The problem was solved by just downloading and installing FBackup.




Return to “Troubleshooting”