Install fails

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piperofdundee
Posts: 2
Joined: Sun Oct 23, 2011 8:22 pm

Post by piperofdundee »

Trying to install the updated software [fbsetup(5)] but always get an error "DELETE FILE FAILED;CODE 5. ACCESS IS DENIED.
Have tried again after a restart but get the same error


Adrian (Softland)
Posts: 1684
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please make sure the setup was completely downloaded on your computer and no antispyware application is blocking FBackup.


piperofdundee
Posts: 2
Joined: Sun Oct 23, 2011 8:22 pm

Post by piperofdundee »

Thanks for your reply. I downloaded & ran the set-up file again, with the AVG antivirus software disabled but I still get the same message


Adrian (Softland)
Posts: 1684
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Can you give me access to your computer?

If yes, please contact us for details at info[at]fbackup[dot]com


Adrian (Softland)
Posts: 1684
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
The problem was solved by just downloading and installing FBackup.


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