Install fails

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piperofdundee
Posts: 2
Joined: Sun Oct 23, 2011 8:22 pm

Post by piperofdundee »

Trying to install the updated software [fbsetup(5)] but always get an error "DELETE FILE FAILED;CODE 5. ACCESS IS DENIED.
Have tried again after a restart but get the same error

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Adrian (Softland)
Posts: 1978
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please make sure the setup was completely downloaded on your computer and no antispyware application is blocking FBackup.

Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html
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piperofdundee
Posts: 2
Joined: Sun Oct 23, 2011 8:22 pm

Post by piperofdundee »

Thanks for your reply. I downloaded & ran the set-up file again, with the AVG antivirus software disabled but I still get the same message

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Adrian (Softland)
Posts: 1978
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Can you give me access to your computer?

If yes, please contact us for details at info[at]fbackup[dot]com

Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html
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Adrian (Softland)
Posts: 1978
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
The problem was solved by just downloading and installing FBackup.

Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html
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