INSTALLATION ERROR

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AFD05
Posts: 2
Joined: Mon May 19, 2014 9:44 am

INSTALLATION ERROR

Postby AFD05 » Mon May 19, 2014 9:53 am

Hi,
Had Version 4 installed but then had a hard drive failure so now installing Version 5 on the replacement drive.
Running Vista Home x32
Getting error message about 50% through installation "The Folder Path 'Program Files' contains an invalid Parameter" and install fails
I have used the small install file, the full install file and the .MSI file. All give the same error
When the option is available, I have tried changing to a different install drive and creating a different install folder. Always the same.
I have uninstalled or deleted any old versions
I have run a registry cleaner.
Stil the same error.
Welcome any thoghts before I give up!
Many thanks.
Tony

Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Re: INSTALLATION ERROR

Postby Softland » Tue May 20, 2014 12:51 pm

Hi,

Can you give me access to your computer using TeamViewer?

AFD05
Posts: 2
Joined: Mon May 19, 2014 9:44 am

Re: INSTALLATION ERROR

Postby AFD05 » Thu May 22, 2014 1:18 pm

I guess so but how do I do that privately so I dont post my details for all to see?

Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Re: INSTALLATION ERROR

Postby Softland » Fri May 23, 2014 10:35 am

Hi,

Please send us an email to info[at]fbackup[dot]com to discuss in private.


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