Installation hangs at 91%

Post here if you have problems installing or using FBackup
ChrisLundy
Posts: 10
Joined: Tue Feb 25, 2014 6:34 pm

Installation hangs at 91%

Postby ChrisLundy » Mon Jul 21, 2014 4:10 pm

I am trying to upgrade FBackup to build 483.
The installer hangs at "removing applications" every time. I uninstalled the old version and removed its folder and registry entries, but no change in the installer behaviour.
I can cancel the install, so it is still responsive. Leaving it running over the weekend didn't help, it's still at 91%.
I have tried rebooting. When I login 2 instances of the installer start automatically.

This is windows server 2003.

Any ideas?

Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: Installation hangs at 91%

Postby Softland » Tue Jul 22, 2014 9:40 am

Hi,

Please delete the temporary folder to and also the registry items of FBackup.
Do you still have the problem?

ChrisLundy
Posts: 10
Joined: Tue Feb 25, 2014 6:34 pm

Re: Installation hangs at 91%

Postby ChrisLundy » Tue Jul 22, 2014 4:02 pm

I removed all of the registry entries containing "softland" and deleted all temp files I could find as well as the application data folder. The same problem still occurs.
I attached the log files. They contain lots of errors, but I don't know what the problem is.
Attachments
Logs.zip
(8.02 KiB) Downloaded 170 times

Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: Installation hangs at 91%

Postby Softland » Thu Jul 24, 2014 11:57 am

Hi,

It seems you have an antivirus that is removing the downloaded file during the installation.
Please try to install FBackup using the full setup from: http://www.soft112.com/out/http%253A%25 ... p-software

ChrisLundy
Posts: 10
Joined: Tue Feb 25, 2014 6:34 pm

Re: Installation hangs at 91%

Postby ChrisLundy » Thu Jul 24, 2014 4:14 pm

Thank you for replying quickly.

I tried both the small installer and the full installer. They both do exactly the same thing. The regular installer does not even seem to download the files.
I tried disabling the antivirus, but there was no change.

Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: Installation hangs at 91%

Postby Softland » Thu Jul 31, 2014 11:18 am

Hi,

Can you give me access to your computer using TeamViewer?


Return to “Troubleshooting”