Pictures folder empty when restoring

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TCS
Posts: 4
Joined: Wed Oct 30, 2019 3:56 pm

Pictures folder empty when restoring

Postby TCS » Wed Oct 30, 2019 4:02 pm

Hello

I have a computer with two users and have had Fbackup installed since around version 4 or 5.

A recent hard drive crash means we have had to use our backup to restore the files and folders for our users.

C:users\ and then the two folders, all boxes ticked were backed in the back up.

When we have restored the backup, one users has pictures in their pictures folder, the other does not!

Can anyone help with what has happened and if its possible they can be got back? A search on the users profile shows .jpeg and .jpgs are included as photos in other folders were backed up.

Looking through the backed up .zip files shows there were some folders in the pictures folder at some point, but only one folder or so.

Many thanks

Softland
Posts: 1659
Joined: Thu May 23, 2013 7:57 am

Re: Pictures folder empty when restoring

Postby Softland » Thu Oct 31, 2019 11:13 am

Hi,

If only one user has the images in backup, it means the other user files were probably not included in backed up.
Do you have the backup logs for that job?

TCS
Posts: 4
Joined: Wed Oct 30, 2019 3:56 pm

Re: Pictures folder empty when restoring

Postby TCS » Thu Oct 31, 2019 12:19 pm

Hello

I have the .FKC file, is that of help? Its about 55 MB!

Looking back though at it seems that photos in that were backed up times. If you look in some of the .zips.

Thanks

Softland
Posts: 1659
Joined: Thu May 23, 2013 7:57 am

Re: Pictures folder empty when restoring

Postby Softland » Mon Nov 04, 2019 12:13 pm

Hi,

Please send us the .fkc catalog file to info[at]fbackup[dot]com

TCS
Posts: 4
Joined: Wed Oct 30, 2019 3:56 pm

Re: Pictures folder empty when restoring

Postby TCS » Wed Nov 06, 2019 3:26 pm

Hello Softland

The file is too big to send by email 50+MB!

What is the best way to get this to you?

Thanks

Softland
Posts: 1659
Joined: Thu May 23, 2013 7:57 am

Re: Pictures folder empty when restoring

Postby Softland » Thu Nov 07, 2019 1:08 pm

Hi,

Please use wetransfer.com to send us the large file(s). Send them to info[at]fbackup[dot]com

TCS
Posts: 4
Joined: Wed Oct 30, 2019 3:56 pm

Re: Pictures folder empty when restoring

Postby TCS » Thu Nov 07, 2019 2:17 pm

Hello! It has been sent. Thanks.


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