Problem when upgrading

Post here if you have problems installing or using FBackup
transauto
Posts: 3
Joined: Thu Jul 17, 2014 8:24 pm

Problem when upgrading

Postby transauto » Thu Jul 17, 2014 8:46 pm

What can it mean?
Could not write value EventMessageFile to key
\SYSTEM\CurrentControlSet\Services\EventLog\Application\FBackup 5.
Verify that you have sufficient access to that key, or contact your
support personnel

Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: Problem when upgrading

Postby Softland » Fri Jul 18, 2014 12:15 pm

Hi,

Please try again using an administrator account.
Do you have the same problem?

Can you install other applications from that user account?

transauto
Posts: 3
Joined: Thu Jul 17, 2014 8:24 pm

Re: Problem when upgrading

Postby transauto » Fri Jul 18, 2014 12:41 pm

I tried.
Same. Unchanged.
Other programs are installed properly
74-75% of the installation process and the message.
Attachments
Error 2.jpg
Error 2.jpg (99.32 KiB) Viewed 1154 times

Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: Problem when upgrading

Postby Softland » Tue Jul 22, 2014 9:38 am

Hi,

Can you give me access to your computer using Teamviewer? Write us an email to info[at]fbackup[dot]com to discuss the time when to connect.
No other clients reported such a problem.

transauto
Posts: 3
Joined: Thu Jul 17, 2014 8:24 pm

Re: Problem when upgrading

Postby transauto » Thu Jul 24, 2014 8:18 pm

OK.


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