Problem Windows 8 after sleep mode

kdrkdr · Post by **kdrkdr** » Fri Dec 07, 2012 12:51 pm

This is the only information in DebugView!:

[\\KEES-PC]

00000013 0.49119914 [3552] OnExit 28

00000014 0.49125862 [3552] OnExit 16759624

00000015 0.49143371 [3552] OnTrash 16761352

00000016 19.36226273 [2348] SHIMVIEW: ShimInfo(Complete)

00000017 19.48609161 [2348] %s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s

00000018 19.52310562 [2348] %s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s
Error report

Probleemhandtekening:

Gebeurtenisnaam van probleem: APPCRASH

Naam van de toepassing: Backup4all.exe

Versie van toepassing: 4.8.0.286

Tijdstempel van toepassing: 506ab9d4

Naam van foutmodule: StackHash_5861

Versie van foutmodule: 0.0.0.0

Tijdstempel van foutmodule: 00000000

Uitzonderingscode: c0000005

Uitzonderingsmarge: PCH_2F_FROM_ntdll+0x00041318

Versie van besturingssysteem: 6.2.9200.2.0.0.256.48

Landinstelling-id: 1043

Aanvullende informatie 1: 5861

Aanvullende informatie 2: 5861822e1919d7c014bbb064c64908b2

Aanvullende informatie 3: dac6

Aanvullende informatie 4: dac6c2650fa14dd558bd9f448e23afd1

Adrian (Softland) · Post by **Adrian (Softland)** » Tue Dec 11, 2012 1:29 pm

Hi,
It seems there is another application which blocks FBackup when trying to start.

kdrkdr · Post by **kdrkdr** » Tue Dec 11, 2012 3:54 pm

Interesting. I shall do some tests and let you know.

kdrkdr · Post by **kdrkdr** » Wed Dec 12, 2012 2:24 pm

Did some testing. No result. After sleep mode I closed all apps and killed most tasks but FBackup and Backup4All don't start. I need a reboot.

Adrian (Softland) · Post by **Adrian (Softland)** » Thu Dec 13, 2012 5:06 pm

Hi,
I cannot reproduce the problem here, FBackup works all the time.

If you find some new information about the problem, please let us know so we can reproduce it here.

kdrkdr · Post by **kdrkdr** » Sat Jan 05, 2013 1:47 am

I am back to W7. Also some problems with HP software (I am not the only one) I will try W8 next year or so

.

Because there are also troubles with Samsung maintenance software I wonder whether the problems only occur on Samsung laptops......

Adrian (Softland) · Post by **Adrian (Softland)** » Mon Jan 07, 2013 6:26 pm

Hi,
I've got a confirmation from one user that FBackup works fine after he restarted the computer, not using the power button which was one taking the laptop into sleep mode.

Try to go Shut down the computer and start it again from Settings->Power->Shutdown

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