Problem Windows 8 after sleep mode

Post here if you have problems installing or using FBackup
kdrkdr
Posts: 11
Joined: Sun Nov 25, 2012 8:59 am

Postby kdrkdr » Sun Nov 25, 2012 4:03 pm

I am very satisfied with FBackup. Using it for years. The other day I installed Windows 8. Program works ok when I start the computer. When I stop the program, go to sleepmode I cannot start the program any longer. (Fbackup not working anymore is the message [translated from Dutch])

Is this a known bug or something wrong with mine installation?



kdrkdr
Posts: 11
Joined: Sun Nov 25, 2012 8:59 am

Postby kdrkdr » Sun Nov 25, 2012 8:54 pm

Some more info about the bug:


Probleemhandtekening:

Gebeurtenisnaam van probleem: APPCRASH

Naam van de toepassing: FBackup.exe

Versie van toepassing: 4.8.0.286

Tijdstempel van toepassing: 506aba9e

Naam van foutmodule: StackHash_5861

Versie van foutmodule: 0.0.0.0

Tijdstempel van foutmodule: 00000000

Uitzonderingscode: c0000005

Uitzonderingsmarge: PCH_59_FROM_ntdll+0x00041318

Versie van besturingssysteem: 6.2.9200.2.0.0.256.48

Landinstelling-id: 1043

Aanvullende informatie 1: 5861

Aanvullende informatie 2: 5861822e1919d7c014bbb064c64908b2

Aanvullende informatie 3: dac6

Aanvullende informatie 4: dac6c2650fa14dd558bd9f448e23afd1


Lees de onlineprivacyverklaring:

http://go.microsoft.com/fwlink/?linkid=190175


Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:

C:\WINDOWS\system32\nl-NL\erofflps.txt



Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Tue Nov 27, 2012 9:57 am

Hi,


We don't have such problems here.

Can you please tell me what edition of Windows 8 you have? (Pro or not, 32-bit/64-bit)

Do you have any other backup application installed?



kdrkdr
Posts: 11
Joined: Sun Nov 25, 2012 8:59 am

Postby kdrkdr » Tue Nov 27, 2012 10:12 am

Hi,

I have Windows 8 Pro 64 bit. FBackup does not work at all now. Even after restart. Reïnstall does'nt work either. No other backup program installed. (other than backup of windows itself)



kdrkdr
Posts: 11
Joined: Sun Nov 25, 2012 8:59 am

Postby kdrkdr » Tue Nov 27, 2012 7:00 pm

Sorry. Last post was wrong. FBackup works fine but not after sleep mode. After restart it always works fine.



Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Mon Dec 03, 2012 2:28 pm

Hi,


I wasn't able to reproduce the problem here, it works fine even after sleep mode. Is it the only application from your computer having problems after sleep mode?



kdrkdr
Posts: 11
Joined: Sun Nov 25, 2012 8:59 am

Postby kdrkdr » Mon Dec 03, 2012 4:36 pm

Yes absolutely the only application with this kind of troubles. I can reproduce it. After a restart the program works ok. After sleep it won't work.

I did an upgrade from windows 7 to windows 8. So not a clean install of W8. The upgrade went without any warning.

What I tried: reinstall app. CCleaner for al old and temp files an regclean.

Weird

Any suggestions for me to try?



Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Tue Dec 04, 2012 10:38 am

Hi,


Please download DebugView (it is free) and open it to monitor the computer when opening Backup4all. Send me the debug log to info[at]fbackup[dot]com



kdrkdr
Posts: 11
Joined: Sun Nov 25, 2012 8:59 am

Postby kdrkdr » Wed Dec 05, 2012 10:10 am

More information.

I discovered the following: If I keep the program open when going into sleep mode it works fine after coming out of sleep. If I close the program after that it will not start again!

For me the workaround is now keeping the program open.



Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Thu Dec 06, 2012 2:04 pm

Hi,


Can you monitor FBackup with DebugView (freeware application) when it won't start?

Before opening FBackup, make sure DebugView is running. Send me the debug log to info[at]fbackup[dot]com




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