Problem Windows 8 after sleep mode

Post here if you have problems installing or using FBackup
kdrkdr
Posts: 11
Joined: Sun Nov 25, 2012 8:59 am

Post by kdrkdr »

I am very satisfied with FBackup. Using it for years. The other day I installed Windows 8. Program works ok when I start the computer. When I stop the program, go to sleepmode I cannot start the program any longer. (Fbackup not working anymore is the message [translated from Dutch])

Is this a known bug or something wrong with mine installation?


kdrkdr
Posts: 11
Joined: Sun Nov 25, 2012 8:59 am

Post by kdrkdr »

Some more info about the bug:
Probleemhandtekening:

Gebeurtenisnaam van probleem: APPCRASH

Naam van de toepassing: FBackup.exe

Versie van toepassing: 4.8.0.286

Tijdstempel van toepassing: 506aba9e

Naam van foutmodule: StackHash_5861

Versie van foutmodule: 0.0.0.0

Tijdstempel van foutmodule: 00000000

Uitzonderingscode: c0000005

Uitzonderingsmarge: PCH_59_FROM_ntdll+0x00041318

Versie van besturingssysteem: 6.2.9200.2.0.0.256.48

Landinstelling-id: 1043

Aanvullende informatie 1: 5861

Aanvullende informatie 2: 5861822e1919d7c014bbb064c64908b2

Aanvullende informatie 3: dac6

Aanvullende informatie 4: dac6c2650fa14dd558bd9f448e23afd1
Lees de onlineprivacyverklaring:

http://go.microsoft.com/fwlink/?linkid=190175
Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:

C:\WINDOWS\system32\nl-NL\erofflps.txt


Adrian (Softland)
Posts: 1764
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
We don't have such problems here.

Can you please tell me what edition of Windows 8 you have? (Pro or not, 32-bit/64-bit)

Do you have any other backup application installed?

Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

kdrkdr
Posts: 11
Joined: Sun Nov 25, 2012 8:59 am

Post by kdrkdr »

Hi,

I have Windows 8 Pro 64 bit. FBackup does not work at all now. Even after restart. Reïnstall does'nt work either. No other backup program installed. (other than backup of windows itself)


kdrkdr
Posts: 11
Joined: Sun Nov 25, 2012 8:59 am

Post by kdrkdr »

Sorry. Last post was wrong. FBackup works fine but not after sleep mode. After restart it always works fine.


Adrian (Softland)
Posts: 1764
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
I wasn't able to reproduce the problem here, it works fine even after sleep mode. Is it the only application from your computer having problems after sleep mode?

Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

kdrkdr
Posts: 11
Joined: Sun Nov 25, 2012 8:59 am

Post by kdrkdr »

Yes absolutely the only application with this kind of troubles. I can reproduce it. After a restart the program works ok. After sleep it won't work.

I did an upgrade from windows 7 to windows 8. So not a clean install of W8. The upgrade went without any warning.

What I tried: reinstall app. CCleaner for al old and temp files an regclean.

Weird

Any suggestions for me to try?


Adrian (Softland)
Posts: 1764
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please download DebugView (it is free) and open it to monitor the computer when opening Backup4all. Send me the debug log to info[at]fbackup[dot]com

Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

kdrkdr
Posts: 11
Joined: Sun Nov 25, 2012 8:59 am

Post by kdrkdr »

More information.

I discovered the following: If I keep the program open when going into sleep mode it works fine after coming out of sleep. If I close the program after that it will not start again!

For me the workaround is now keeping the program open.


Adrian (Softland)
Posts: 1764
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Can you monitor FBackup with DebugView (freeware application) when it won't start?

Before opening FBackup, make sure DebugView is running. Send me the debug log to info[at]fbackup[dot]com

Do you know you can monitor your backups remotely with Backup4all Monitor? You can read more here: https://www.backup4all.com/backup4all-monitor.html

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