Shadow Copy preparing (stuck)

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Softland
Posts: 1650
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Mon Aug 01, 2011 6:47 pm

Hi,


It should work in both cases: if it's set to Manual or Automatic.



i_am_jim
Posts: 51
Joined: Thu Sep 02, 2010 5:22 pm

Postby i_am_jim » Thu Aug 04, 2011 5:11 pm

It still sticks in shadow copy.



Softland
Posts: 1650
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Thu Aug 04, 2011 6:26 pm

Backing up open files has the following limitations: It works

- only on Windows XP, Windows 2003 Server, Windows Vista, Windows 7 or Windows 2008

- only for users with administrator access rights to copy open files

- only on local hard drives

- only on NTFS formatted partitions

- only if the VSS (Volume Shadow Service) is running and it is properly configured


If all of the above are true and still cannot backup open files please see: http://www.backup4all.com/download/pdf/Volume-Shadow-Copy-Service.pdf



i_am_jim
Posts: 51
Joined: Thu Sep 02, 2010 5:22 pm

Postby i_am_jim » Mon Aug 08, 2011 6:43 am

Your PDF file says I have to be using XP and I'm using Win7 64bit.

Other than that everything checks out except when doing the vssadmin list writers check, two items say No Error but say "State: [5] Waiting for completion." See listing below.


vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001-2005 Microsoft Corp.


Writer name: 'Task Scheduler Writer'

Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}

Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}

State: [1] Stable

Last error: No error


Writer name: 'VSS Metadata Store Writer'

Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}

Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}

State: [1] Stable

Last error: No error


Writer name: 'Performance Counters Writer'

Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}

Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}

State: [1] Stable

Last error: No error


Writer name: 'System Writer'

Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}

Writer Instance Id: {54081bc8-6b5f-4b5e-9ac5-f2af28a43c77}

State: [5] Waiting for completion

Last error: No error


Writer name: 'ASR Writer'

Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}

Writer Instance Id: {ef0b9974-ff09-459b-b38e-994e045a04ec}

State: [1] Stable

Last error: No error


Writer name: 'Shadow Copy Optimization Writer'

Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}

Writer Instance Id: {f9466370-959f-4374-bbb6-0a0189434ed4}

State: [1] Stable

Last error: No error


Writer name: 'COM+ REGDB Writer'

Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}

Writer Instance Id: {e6cf4fe7-cce1-4618-b401-80627f66c9a2}

State: [1] Stable

Last error: No error


Writer name: 'MSSearch Service Writer'

Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}

Writer Instance Id: {983384cf-e5d9-42b0-9e57-e58c0a38b7a6}

State: [1] Stable

Last error: No error


Writer name: 'BITS Writer'

Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}

Writer Instance Id: {aa36a483-2ac8-4a60-b33f-9cb5598edd26}

State: [1] Stable

Last error: No error


Writer name: 'Registry Writer'

Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}

Writer Instance Id: {a7f24cef-a07a-4b91-b186-d6404ebc0623}

State: [1] Stable

Last error: No error


Writer name: 'WMI Writer'

Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}

Writer Instance Id: {a3565a0d-34a4-4736-af04-8c3141a26fef}

State: [5] Waiting for completion

Last error: No error




Softland
Posts: 1650
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Mon Aug 08, 2011 6:10 pm

Hi,


Those 2 writers seems to have problems. Have you tried to restart the computer and also the service?



i_am_jim
Posts: 51
Joined: Thu Sep 02, 2010 5:22 pm

Postby i_am_jim » Tue Aug 09, 2011 2:54 am

Yes, the computer has been restarted several times since this problem began.


I'm not sure what service you're referring to but all services get restarted after every reboot.


I suspect this problem has something to do with BitDefender, because FBackup never worked after the installation of the latest version.



Softland
Posts: 1650
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Tue Aug 09, 2011 4:41 pm

Hi,


Try uninstalling BitDefender and see if you still have the problem.



i_am_jim
Posts: 51
Joined: Thu Sep 02, 2010 5:22 pm

Postby i_am_jim » Tue Aug 09, 2011 10:34 pm

The mystery is solved. I uninstalled BitDefender right after my last post and it's the problem. It's what was causing the State: [5] Waiting for completion errors.


But, now I don't know how I can use both programs.



Softland
Posts: 1650
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Wed Aug 10, 2011 5:24 pm

Hi,


If you correctly set the antivirus not to block any Backup4all files, by putting them in the Exceptions list, both programs will work just fine.



i_am_jim
Posts: 51
Joined: Thu Sep 02, 2010 5:22 pm

Postby i_am_jim » Wed Aug 10, 2011 6:21 pm

I am unable to find an Exceptions list in BitDefender.


As explained in [url=http://www.fbackup.com/forum/topic/shadow-copy-preparing-stuck#post-2881]this post[/url] above, I have put fbackup.exe, vscsrv.exe and VscSrv2008X64.exe in BitDefender's exclusions.




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