Shadow Copy preparing (stuck)

[Adrian (Softland)]

Hi,
It should work in both cases: if it's set to Manual or Automatic.

[i_am_jim]

It still sticks in shadow copy.

[Adrian (Softland)]

Backing up open files has the following limitations: It works

- only on Windows XP, Windows 2003 Server, Windows Vista, Windows 7 or Windows 2008

- only for users with administrator access rights to copy open files

- only on local hard drives

- only on NTFS formatted partitions

- only if the VSS (Volume Shadow Service) is running and it is properly configured
If all of the above are true and still cannot backup open files please see: http://www.backup4all.com/download/pdf/ ... ervice.pdf

[i_am_jim]

Your PDF file says I have to be using XP and I'm using Win7 64bit.

Other than that everything checks out except when doing the vssadmin list writers check, two items say No Error but say "State: [5] Waiting for completion." See listing below.
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001-2005 Microsoft Corp.
Writer name: 'Task Scheduler Writer'

Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}

Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}

State: [1] Stable

Last error: No error
Writer name: 'VSS Metadata Store Writer'

Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}

Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}

State: [1] Stable

Last error: No error
Writer name: 'Performance Counters Writer'

Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}

Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}

State: [1] Stable

Last error: No error
Writer name: 'System Writer'

Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}

Writer Instance Id: {54081bc8-6b5f-4b5e-9ac5-f2af28a43c77}

State: [5] Waiting for completion

Last error: No error
Writer name: 'ASR Writer'

Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}

Writer Instance Id: {ef0b9974-ff09-459b-b38e-994e045a04ec}

State: [1] Stable

Last error: No error
Writer name: 'Shadow Copy Optimization Writer'

Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}

Writer Instance Id: {f9466370-959f-4374-bbb6-0a0189434ed4}

State: [1] Stable

Last error: No error
Writer name: 'COM+ REGDB Writer'

Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}

Writer Instance Id: {e6cf4fe7-cce1-4618-b401-80627f66c9a2}

State: [1] Stable

Last error: No error
Writer name: 'MSSearch Service Writer'

Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}

Writer Instance Id: {983384cf-e5d9-42b0-9e57-e58c0a38b7a6}

State: [1] Stable

Last error: No error
Writer name: 'BITS Writer'

Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}

Writer Instance Id: {aa36a483-2ac8-4a60-b33f-9cb5598edd26}

State: [1] Stable

Last error: No error
Writer name: 'Registry Writer'

Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}

Writer Instance Id: {a7f24cef-a07a-4b91-b186-d6404ebc0623}

State: [1] Stable

Last error: No error
Writer name: 'WMI Writer'

Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}

Writer Instance Id: {a3565a0d-34a4-4736-af04-8c3141a26fef}

State: [5] Waiting for completion

Last error: No error

[Adrian (Softland)]

Hi,
Those 2 writers seems to have problems. Have you tried to restart the computer and also the service?

[i_am_jim]

Yes, the computer has been restarted several times since this problem began.
I'm not sure what service you're referring to but all services get restarted after every reboot.
I suspect this problem has something to do with BitDefender, because FBackup never worked after the installation of the latest version.

[Adrian (Softland)]

Hi,
Try uninstalling BitDefender and see if you still have the problem.

[i_am_jim]

The mystery is solved. I uninstalled BitDefender right after my last post and it's the problem. It's what was causing the State: [5] Waiting for completion errors.
But, now I don't know how I can use both programs.

[Adrian (Softland)]

Hi,
If you correctly set the antivirus not to block any Backup4all files, by putting them in the Exceptions list, both programs will work just fine.

[i_am_jim]

I am unable to find an Exceptions list in BitDefender.
As explained in this post above, I have put fbackup.exe, vscsrv.exe and VscSrv2008X64.exe in BitDefender's exclusions.