Hi,
It should work in both cases: if it's set to Manual or Automatic.
Backing up open files has the following limitations: It works
- only on Windows XP, Windows 2003 Server, Windows Vista, Windows 7 or Windows 2008
- only for users with administrator access rights to copy open files
- only on local hard drives
- only on NTFS formatted partitions
- only if the VSS (Volume Shadow Service) is running and it is properly configured
If all of the above are true and still cannot backup open files please see: http://www.backup4all.com/download/pdf/Volume-Shadow-Copy-Service.pdf
Your PDF file says I have to be using XP and I'm using Win7 64bit.
Other than that everything checks out except when doing the vssadmin list writers check, two items say No Error but say "State: [5] Waiting for completion." See listing below.
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.Writer name: 'Task Scheduler Writer'
Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
State: [1] Stable
Last error: No errorWriter name: 'VSS Metadata Store Writer'
Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
State: [1] Stable
Last error: No errorWriter name: 'Performance Counters Writer'
Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
State: [1] Stable
Last error: No errorWriter name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {54081bc8-6b5f-4b5e-9ac5-f2af28a43c77}
State: [5] Waiting for completion
Last error: No errorWriter name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {ef0b9974-ff09-459b-b38e-994e045a04ec}
State: [1] Stable
Last error: No errorWriter name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {f9466370-959f-4374-bbb6-0a0189434ed4}
State: [1] Stable
Last error: No errorWriter name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {e6cf4fe7-cce1-4618-b401-80627f66c9a2}
State: [1] Stable
Last error: No errorWriter name: 'MSSearch Service Writer'
Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
Writer Instance Id: {983384cf-e5d9-42b0-9e57-e58c0a38b7a6}
State: [1] Stable
Last error: No errorWriter name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {aa36a483-2ac8-4a60-b33f-9cb5598edd26}
State: [1] Stable
Last error: No errorWriter name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {a7f24cef-a07a-4b91-b186-d6404ebc0623}
State: [1] Stable
Last error: No errorWriter name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {a3565a0d-34a4-4736-af04-8c3141a26fef}
State: [5] Waiting for completion
Last error: No error
Yes, the computer has been restarted several times since this problem began.
I'm not sure what service you're referring to but all services get restarted after every reboot.
I suspect this problem has something to do with BitDefender, because FBackup never worked after the installation of the latest version.