Shadow Copy preparing (stuck)

Adrian (Softland) · Postby **Adrian (Softland)** » Thu Aug 11, 2011 12:02 pm

Hi,

Please put all .exe files inside FBackup installation folder into the exceptions list of the antivirus.

i_am_jim · Postby **i_am_jim** » Sat Aug 13, 2011 9:54 pm

Done. No help.

Adrian (Softland) · Postby **Adrian (Softland)** » Tue Aug 16, 2011 12:54 pm

Hi,

Please contact BitDefender support and ask them how you can configure their application to work without affecting FBackup.

i_am_jim · Postby **i_am_jim** » Mon Aug 22, 2011 12:47 am

I can tell you've never tried to get support from BitDefender people :-)

You are on the order of 100 times better.

Adrian (Softland) · Postby **Adrian (Softland)** » Tue Aug 23, 2011 12:46 pm

Hi,

I contacted BitDefender one time and the response was prompt. I also included their response in my second response of this post.