Shadow Copy preparing (stuck)

[sqlchicken]

I'm on Windows 7 x64. I let it run for over 3 hours and still no progress. When I try to cancel the job it just hangs trying to stop. Only way to stop it is to kill process via process monitor. I set Volume Shadow Copy service to auto and made sure it was started. I even tried doing back up of small (less than 5 MB) folder to external drive and still hung forever on shadow copy message. Thoughts?

[Adrian (Softland)]

Hi,
What antivirus do you have?

[sqlchicken]

I'm running BitDefender 2010. I thought it might have caused issues as well so I had set it to off (disabled real-time protection until after reboot) and still seeing same issue.

[Adrian (Softland)]

Hi,
Please open BitDefender, go to Basic Settings and change the interface to Expert mode, then press OK.

Go to Antivirus, Shield tab and click Advanced Settings.

Set Active Virus control on Default and click OK.

Test if FBackup is working.

If it’s working, go to Antivirus, Shield and press Advanced Settings.

Set the level to Aggressive.

Add the exe files of the application (fbackup.exe and vscsrv.exe) on Exclusions list and press OK.

See if FBackup is working.

[sqlchicken]

Not sure your instructions make sense to me because default setting IS aggressive (and on by default). So you're asking me to turn it on or off?

[sqlchicken]

Awesome, looks like your exclusions worked! Thanks for the help!

[i_am_jim]

I'm having this same problem. I'm running Windows 7 64bit and BitDefender 2011.

Set Active Virus control on Default and click OK.

This was already set to default so I went on to the next steps, adding fbackup.exe, vscsrv.exe and VscSrv2008X64.exe to exclude in FBackup.
It still hung for an hour in Preparing Shadow Copy. I assumed it was stuck. Then it went for an hour and a half in Cancel. Some hint as to how long it should take to do the Shadow Copy stuff would be helpful, so one knows when to quit a test.

[Adrian (Softland)]

Hi,
The "Proparing shadow copy" phase should take from few seconds to few minutes, depending on how many files will be backed up and their sizes.
Please kill the Fbackup.exe process and restart the computer.

Make sure the Volume Shadow Copy Service from Control Panel is started and working properly.

Do you still have the problem?

[i_am_jim]

I usually have to do a power off reboot to get out of the Shadow Copy process, but I will do a fresh boot after you respond to this reply.
The Shadow Copy Service is set to "Manual" which, I think, means if your program needs it your program can start it.

[i_am_jim]

Hello, hello. Have you given up?