The option "Restore excluded and deleted files" doesn't work

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fortunezhang
Posts: 4
Joined: Thu Dec 05, 2013 4:49 pm

The option "Restore excluded and deleted files" doesn't work

Postby fortunezhang » Thu Dec 05, 2013 4:55 pm

I tried to restore some files I deleted from my source driver. These files exist in the backup external driver (however, the last backup was made after the files were deleted), but when I tried to restore them, they never came back. I am using the latest version of FBackup 5. Is there anybody meeting a similar problem? Thanks.

Softland
Posts: 1633
Joined: Thu May 23, 2013 7:57 am

Re: The option "Restore excluded and deleted files" doesn't work

Postby Softland » Fri Dec 06, 2013 11:12 am

Hi,

Do you use the Mirror backup type?

fortunezhang
Posts: 4
Joined: Thu Dec 05, 2013 4:49 pm

Re: The option "Restore excluded and deleted files" doesn't work

Postby fortunezhang » Fri Dec 06, 2013 2:17 pm

Yes. I did use mirror backup.

Softland
Posts: 1633
Joined: Thu May 23, 2013 7:57 am

Re: The option "Restore excluded and deleted files" doesn't work

Postby Softland » Tue Dec 10, 2013 2:08 pm

Hi,

Please make sure you selected the "Restore excluded and deleted files" option in the Restore Wizard.

fortunezhang
Posts: 4
Joined: Thu Dec 05, 2013 4:49 pm

Re: The option "Restore excluded and deleted files" doesn't work

Postby fortunezhang » Wed Dec 11, 2013 3:20 pm

I selected that option. I tried many times with different option combinations, but none of them restored the deleted files if the backup was run after the files deleted from the source drive.

Softland
Posts: 1633
Joined: Thu May 23, 2013 7:57 am

Re: The option "Restore excluded and deleted files" doesn't work

Postby Softland » Thu Dec 19, 2013 3:33 pm

Hi,

Can you send me the restore log and the .fkc catalog file?

fortunezhang
Posts: 4
Joined: Thu Dec 05, 2013 4:49 pm

Re: The option "Restore excluded and deleted files" doesn't work

Postby fortunezhang » Fri Dec 27, 2013 12:27 am

Yes. I can. How can I send them to you? Do you have an email?

Softland
Posts: 1633
Joined: Thu May 23, 2013 7:57 am

Re: The option "Restore excluded and deleted files" doesn't work

Postby Softland » Fri Jan 17, 2014 3:24 pm

Hi,

Send the email to info[at]fbackup[dot]com


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