The option "Restore excluded and deleted files" doesn't work

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fortunezhang
Posts: 4
Joined: Thu Dec 05, 2013 4:49 pm

The option "Restore excluded and deleted files" doesn't work

Post by fortunezhang »

I tried to restore some files I deleted from my source driver. These files exist in the backup external driver (however, the last backup was made after the files were deleted), but when I tried to restore them, they never came back. I am using the latest version of FBackup 5. Is there anybody meeting a similar problem? Thanks.

Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Re: The option "Restore excluded and deleted files" doesn't work

Post by Adrian (Softland) »

Hi,

Do you use the Mirror backup type?

fortunezhang
Posts: 4
Joined: Thu Dec 05, 2013 4:49 pm

Re: The option "Restore excluded and deleted files" doesn't work

Post by fortunezhang »

Yes. I did use mirror backup.

Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Re: The option "Restore excluded and deleted files" doesn't work

Post by Adrian (Softland) »

Hi,

Please make sure you selected the "Restore excluded and deleted files" option in the Restore Wizard.

fortunezhang
Posts: 4
Joined: Thu Dec 05, 2013 4:49 pm

Re: The option "Restore excluded and deleted files" doesn't work

Post by fortunezhang »

I selected that option. I tried many times with different option combinations, but none of them restored the deleted files if the backup was run after the files deleted from the source drive.

Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Re: The option "Restore excluded and deleted files" doesn't work

Post by Adrian (Softland) »

Hi,

Can you send me the restore log and the .fkc catalog file?

fortunezhang
Posts: 4
Joined: Thu Dec 05, 2013 4:49 pm

Re: The option "Restore excluded and deleted files" doesn't work

Post by fortunezhang »

Yes. I can. How can I send them to you? Do you have an email?

Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Re: The option "Restore excluded and deleted files" doesn't work

Post by Adrian (Softland) »

Hi,

Send the email to info[at]fbackup[dot]com

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