The option "Restore excluded and deleted files" doesn't work

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fortunezhang
Posts: 4
Joined: Thu Dec 05, 2013 4:49 pm

The option "Restore excluded and deleted files" doesn't work

Postby fortunezhang » Thu Dec 05, 2013 4:55 pm

I tried to restore some files I deleted from my source driver. These files exist in the backup external driver (however, the last backup was made after the files were deleted), but when I tried to restore them, they never came back. I am using the latest version of FBackup 5. Is there anybody meeting a similar problem? Thanks.

Adrian (Softland)
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: The option "Restore excluded and deleted files" doesn't work

Postby Adrian (Softland) » Fri Dec 06, 2013 11:12 am

Hi,

Do you use the Mirror backup type?

fortunezhang
Posts: 4
Joined: Thu Dec 05, 2013 4:49 pm

Re: The option "Restore excluded and deleted files" doesn't work

Postby fortunezhang » Fri Dec 06, 2013 2:17 pm

Yes. I did use mirror backup.

Adrian (Softland)
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: The option "Restore excluded and deleted files" doesn't work

Postby Adrian (Softland) » Tue Dec 10, 2013 2:08 pm

Hi,

Please make sure you selected the "Restore excluded and deleted files" option in the Restore Wizard.

fortunezhang
Posts: 4
Joined: Thu Dec 05, 2013 4:49 pm

Re: The option "Restore excluded and deleted files" doesn't work

Postby fortunezhang » Wed Dec 11, 2013 3:20 pm

I selected that option. I tried many times with different option combinations, but none of them restored the deleted files if the backup was run after the files deleted from the source drive.

Adrian (Softland)
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: The option "Restore excluded and deleted files" doesn't work

Postby Adrian (Softland) » Thu Dec 19, 2013 3:33 pm

Hi,

Can you send me the restore log and the .fkc catalog file?

fortunezhang
Posts: 4
Joined: Thu Dec 05, 2013 4:49 pm

Re: The option "Restore excluded and deleted files" doesn't work

Postby fortunezhang » Fri Dec 27, 2013 12:27 am

Yes. I can. How can I send them to you? Do you have an email?

Adrian (Softland)
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: The option "Restore excluded and deleted files" doesn't work

Postby Adrian (Softland) » Fri Jan 17, 2014 3:24 pm

Hi,

Send the email to info[at]fbackup[dot]com


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