Trouble restoring

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edsproule
Posts: 2
Joined: Fri Sep 30, 2016 8:06 pm

Trouble restoring

Post by edsproule »

I'm trying to restore from a recent backup file. I have selected the backup files to be restored and everything up to this point seems to be ok. When I execute the restore process I get a pop up window with the error message "file not found". The log is listed below:

[9/30/2016 4:01:30 PM] FBackup 5.5.839
[9/30/2016 4:01:30 PM] C:\Program Files (x86)\Softland\FBackup 5\bRestore.exe /GUI {11111111-1111-1111-1111-222222222222} /JOB {16D4873F-C414-415F-B450-2F26B619014D}
[9/30/2016 4:01:30 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[9/30/2016 4:01:30 PM] Operating system: Windows 10 Pro (Build )
Processor[0] : Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz
Processor[1] : Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz
Physical memory (free/total) : 3700 MB/8125 MB
User : ACT\client2
Admin/BkPriv/RePriv : True/True/True
IsWOW64 : True
Locale : English (United States)
Installed antiviruses:
ESET NOD32 Antivirus 8.0
Windows Defender

[9/30/2016 4:01:30 PM] Opening file "C:\Users\client2.ACT\AppData\Roaming\Softland\FBackup 5\FBackup.hst"
[9/30/2016 4:01:33 PM] Opening file "C:\Users\client2.ACT\AppData\Roaming\Softland\FBackup 5\Catalogs\Server Backup.fkc"
[9/30/2016 4:01:33 PM] Restoring files from backup "Server Backup", start time 9/30/2016 4:01:33 PM
[9/30/2016 4:01:33 PM] Opening file ":memory:"
[9/30/2016 4:01:33 PM] Processing zip file \\Seagate-Cloud\usb1-1share1\Server Backup\Server Backup\4_E.zip
Waiting for user input
Cannot find "\\Seagate-Cloud\usb1-1share1\Server Backup\Server Backup\4_E.zip".
Please select another path to this file/folder and Retry.
[9/30/2016 4:03:33 PM] Closing file ":memory:"
Restored 0 file(s) and 0 folder(s)
Restore operation finished in 2:03 minute(s) at 9/30/2016 4:03:33 PM with 1 errors
[9/30/2016 4:03:34 PM] Closing file "C:\Users\client2.ACT\AppData\Roaming\Softland\FBackup 5\Catalogs\Server Backup.fkc"
[9/30/2016 4:03:34 PM] Closing file "C:\Users\client2.ACT\AppData\Roaming\Softland\FBackup 5\FBackup.hst"

I'm hoping someone can help. Thank you!
Ed

Adrian (Softland)
Posts: 1681
Joined: Thu May 23, 2013 7:57 am

Re: Trouble restoring

Post by Adrian (Softland) »

Hi,

Does this file exists? \\Seagate-Cloud\usb1-1share1\Server Backup\Server Backup\4_E.zip
Is it accessible during the restore?

edsproule
Posts: 2
Joined: Fri Sep 30, 2016 8:06 pm

Re: Trouble restoring

Post by edsproule »

No. The file does not exist and the restore will not start without it.

Adrian (Softland)
Posts: 1681
Joined: Thu May 23, 2013 7:57 am

Re: Trouble restoring

Post by Adrian (Softland) »

Hi,

If the backup file is missing, you won't be able to restore the files.

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