Unable to install version 9.9.948

heronroedeer · Post by **heronroedeer** » Wed Nov 20, 2024 4:08 am

I am currently attempting to install the version 9.9.948
however, I am encountering an error message that indicates that it is unable to delete a file, with the code 5 and the message "Access Denied."
I am currently operating on Windows 365.

Adrian (Softland) · Post by **Adrian (Softland)** » Thu Nov 21, 2024 12:42 pm

Hi,

Do you use an administrator account?
Can you please send us a screenshot with the exact error message received?
If it's easier for you, please send us the screenshot by email, to info[at]fbackup[dot]com

Sophiana · Post by **Sophiana** » Tue Apr 01, 2025 9:21 am

Is the file you are trying to delete being used by another program or process?slope

Adrian (Softland) · Post by **Adrian (Softland)** » Fri Apr 04, 2025 11:26 am

Hi,

Please make sure that FBackup is closed during the new build installation.

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