Unable to restore from backup

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tim.james00
Posts: 6
Joined: Sun Sep 08, 2013 7:32 pm

Unable to restore from backup

Postby tim.james00 » Sun Sep 08, 2013 7:39 pm

have a backup done on earlier version , so installed 5 to restore all the data get a crc error from the archive and nothing seems to open them, 4 years work seems to have gone. :(

Softland
Posts: 1649
Joined: Thu May 23, 2013 7:57 am

Re: Unable to restore from backup

Postby Softland » Mon Sep 09, 2013 10:28 am

Hi,

Can you manually extract the .zip files from destination?

tim.james00
Posts: 6
Joined: Sun Sep 08, 2013 7:32 pm

Re: Unable to restore from backup

Postby tim.james00 » Mon Sep 09, 2013 7:52 pm

Unfortunately not, I have tried winzip and 7zip neither can find the header for the files

Softland
Posts: 1649
Joined: Thu May 23, 2013 7:57 am

Re: Unable to restore from backup

Postby Softland » Tue Sep 10, 2013 11:31 am

Hi,

Were the backups fine with FBackup 4? Can you send me the last backup log from FBackup 4?

tim.james00
Posts: 6
Joined: Sun Sep 08, 2013 7:32 pm

Re: Unable to restore from backup

Postby tim.james00 » Tue Sep 10, 2013 6:29 pm

have uploaded the fkc file, old version was I believe 4.6 now using 5

no I cant upload the file keeps crashing the upload file is 9.07 MB (9,519,104 bytes) is this to big?

Softland
Posts: 1649
Joined: Thu May 23, 2013 7:57 am

Re: Unable to restore from backup

Postby Softland » Wed Sep 11, 2013 6:31 am

Hi,

You can put the log file into a zip archive and send it to info[at]fbackup[dot]com

tim.james00
Posts: 6
Joined: Sun Sep 08, 2013 7:32 pm

Re: Unable to restore from backup

Postby tim.james00 » Wed Sep 11, 2013 6:48 pm

sent as requested

Softland
Posts: 1649
Joined: Thu May 23, 2013 7:57 am

Re: Unable to restore from backup

Postby Softland » Thu Sep 12, 2013 6:59 am

Hi,

You sent me the backup catalog, not the last backup log file. Please send me the last backup log file for this backup.
To find it, go to "C:\Users\<your used name>\AppData\Roaming\Softland\FBackup 4\Logs"
If you last ran the backup using version 5 of FBackup, you'll find the log in this place: "C:\Users\<your used name>\AppData\Roaming\Softland\FBackup 5\Logs"

tim.james00
Posts: 6
Joined: Sun Sep 08, 2013 7:32 pm

Re: Unable to restore from backup

Postby tim.james00 » Fri Sep 13, 2013 7:48 pm

The original hard drive has died and the only backup is from the fbackup that was done . so there is no log file as I cant read the backup.

tim.james00
Posts: 6
Joined: Sun Sep 08, 2013 7:32 pm

Re: Unable to restore from backup

Postby tim.james00 » Thu Sep 19, 2013 7:16 pm

I take it that means all my data is lost then?


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