What does this mean...

Post here if you have problems installing or using FBackup
iosmike
Posts: 1
Joined: Tue Mar 25, 2014 3:55 pm

What does this mean...

Postby iosmike » Tue Mar 25, 2014 4:06 pm

My back ups are not completing. This is the log. Anybody know what this means?

[3/24/2014 6:22:07 PM] FBackup 5.0.396
[3/24/2014 6:22:07 PM] C:\Program Files (x86)\Softland\FBackup 5\bBackup.exe /GUI {1C0CBCEF-C57D-4A2E-95F6-AA0483EAC055} /JOB {A72757AF-6969-4B11-90F2-87525CF3689A}
[3/24/2014 6:22:07 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[3/24/2014 6:22:07 PM] Operating system: Windows 8 Home Edition (build 9200)
Processor[0] : Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz
Processor[1] : Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz
Processor[2] : Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz
Processor[3] : Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz
Physical memory (free/total) : 6027 MB/8079 MB
Admin/BkPriv/RePriv : True/True/True
IsWOW64 : True
Locale : English (United States)

[3/24/2014 6:22:07 PM] Initialize comm
[3/24/2014 6:22:07 PM] GetConsoleComm().Start
[3/24/2014 6:22:17 PM] Ipc warning: Register failed : Timeout waiting for a reply to imtRegister 0. Action will run silently
[3/24/2014 6:22:27 PM] Ipc warning: GetRegisteredApps failed : Timeout waiting for a reply to imtRegister 0
[3/24/2014 6:23:55 PM] Error: Invalid command line parameter or no imtStart messager received!
[3/24/2014 6:24:05 PM] Ipc warning: Unregister failed : Timeout waiting for a reply to imtUnregister 0
[3/24/2014 6:24:05 PM] GetConsoleComm().Stop

Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Re: What does this mean...

Postby Softland » Wed Mar 26, 2014 12:19 pm

Hi,

Please send me these folders:
c:\ProgramData\Softland\FBackup 5\Bugs
c:\ProgramData\Softland\FBackup 5\ServiceLogs
Put them into a zip archive and send it to info[at]fbackup[dot]com

harmoant
Posts: 6
Joined: Mon Jun 30, 2014 1:55 pm

Re: What does this mean...

Postby harmoant » Mon Jun 30, 2014 2:14 pm

Hi,

I have a similar problem.
A dialog appears "Could not start Backup for job ..".

Log file:
[30.6.2014 17:04:22] FBackup 5.0.483
[30.6.2014 17:04:22] C:\Program Files (x86)\Softland\FBackup 5\bBackup.exe /GUI {11111111-1111-1111-1111-222222222222} /JOB {DF5EF531-BE3D-44F7-8485-4007495AD9C5}
[30.6.2014 17:04:22] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[30.6.2014 17:04:22] Operating system: Windows Server 2008 R2 Server 4.0 Service Pack 1 (build 7601)
Processor[0] : Intel(R) Xeon(R) CPU E31220 @ 3.10GHz
Processor[1] : Intel(R) Xeon(R) CPU E31220 @ 3.10GHz
Processor[2] : Intel(R) Xeon(R) CPU E31220 @ 3.10GHz
Processor[3] : Intel(R) Xeon(R) CPU E31220 @ 3.10GHz
Physical memory (free/total) : 6560 MB/8157 MB
Admin/BkPriv/RePriv : True/True/True
IsWOW64 : True
Locale : English (United States)

[30.6.2014 17:05:43] Error: Invalid command line parameter or no imtStart messager received!

I had older version (4.x) installed but I just noticed that it had not worked for several months, so I uninstalled that and installed the newest version.
But still something is wrong...

Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Re: What does this mean...

Postby Softland » Tue Jul 01, 2014 9:26 am

Hi,

Please send us the above requested files too.

harmoant
Posts: 6
Joined: Mon Jun 30, 2014 1:55 pm

Re: What does this mean...

Postby harmoant » Tue Jul 01, 2014 10:34 am

Hi,

There is no Bugs folder, only ServiceLogs.
Anyway, it is now attached.
Attachments
FBackup 5.zip
(1.67 KiB) Downloaded 205 times

Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Re: What does this mean...

Postby Softland » Thu Jul 03, 2014 9:32 am

Hi,

Do you have a firewall or antivirus which is blocking bservice.exe?
Please put it in the exceptions list and try again.

harmoant
Posts: 6
Joined: Mon Jun 30, 2014 1:55 pm

Re: What does this mean...

Postby harmoant » Mon Jul 07, 2014 2:59 pm

Thanks for your help so far!

I do not have antivirus but do have Windows default firewall.
I have now put bservice.exe in the exceptions list (Fbackup - IPC service), but no effect.
However, bServics.exe seems to be running (Task Manager).

The computer in question is a Windows Server 20028 R2 and it is normally not allowed to enter internet. Is that a problem and if it is, why?
I have tested it using Administrator account.
Starting of FBackup takes several minutes showing "Initializing destination plugins". Is that normal?

Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Re: What does this mean...

Postby Softland » Tue Jul 08, 2014 8:08 am

Hi,

Did you put bservice.exe in the exceptions list of both antivirus and firewall?
Have you tried to restart the server after that?

The "initializing destination plugins" message is not normal to appear several minutes.
Do you have the same problem if you close FBackup and rename this folder? "C:\Users\<user name>\AppData\Roaming\Softland\FBackup 5\"

harmoant
Posts: 6
Joined: Mon Jun 30, 2014 1:55 pm

Re: What does this mean...

Postby harmoant » Tue Jul 08, 2014 11:21 am

I do not have antivirus only firewall.
I restarted the server after I made the exception in firewall.

I closed FBackup and renamed the folder you mentioned. After new start the folder was recreated but still the program does not work.

Now the log file looks like this:

[7/8/2014 2:06:13 PM] FBackup Service 5.0.483
[7/8/2014 2:06:13 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[7/8/2014 2:06:13 PM] Operating system: Windows Server 2008 R2 Server 4.0 Service Pack 1 (build 7601)
Processor[0] : Intel(R) Xeon(R) CPU E31220 @ 3.10GHz
Processor[1] : Intel(R) Xeon(R) CPU E31220 @ 3.10GHz
Processor[2] : Intel(R) Xeon(R) CPU E31220 @ 3.10GHz
Processor[3] : Intel(R) Xeon(R) CPU E31220 @ 3.10GHz
Physical memory (free/total) : 6350 MB/8157 MB
Admin/BkPriv/RePriv : True/False/False
IsWOW64 : True
Locale : English (United States)

[7/8/2014 2:16:19 PM] Ipc warning: Timeout waiting for <"C:\Program Files (x86)\Softland\FBackup 5\bBackup.exe" /GUI {11111111-1111-1111-1111-222222222222} /JOB {2F5375E0-E9D4-4A86-8FA7-E6D9ECFE21A1}> to connect to IPC service

Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Re: What does this mean...

Postby Softland » Tue Jul 15, 2014 2:17 pm

Hi,

Please send us the backup log for a job with this problem to info[at]fbackup[dot]com


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