Windows 8 system freezes

Post here if you have problems installing or using FBackup
carriegl
Posts: 4
Joined: Sun Apr 14, 2013 11:18 pm

Postby carriegl » Mon Apr 15, 2013 6:27 am

I downloaded FBackup this morning to my old XP Toshiba and it performed a backup to a thumbdrive wonderfully. I went to my new Windows 8 Toshiba and downloaded FBackup, when I installed it all went well until I tried to run the program, it froze up my new system and I had to hard shutdown and reboot.


What can I do to get FBackup to work on the Windows 8 laptop?



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Mon Apr 15, 2013 1:26 pm

Hi,


Please wait 10 minutes and a bug report will be generated. Send us that bug report to info[at]fbackup[dot]com to see what the problem is.



carriegl
Posts: 4
Joined: Sun Apr 14, 2013 11:18 pm

Postby carriegl » Wed Apr 17, 2013 1:39 am

I waited 1/2

hour, twice.....system still frozen, hard reboot. Where might I find this bug report??



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Wed Apr 17, 2013 3:36 pm

Hi,


It should appear automatically in a popup or it can be found in the FBackup installation folder.



carriegl
Posts: 4
Joined: Sun Apr 14, 2013 11:18 pm

Postby carriegl » Thu Apr 18, 2013 12:39 am

The only files generated by FBackup are listed as Unins .dat, .msg and an application, nothing else generated and no popups.



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Fri Apr 19, 2013 11:21 am

Hi,


Is there any event logged in Windows Event Viewer?



carriegl
Posts: 4
Joined: Sun Apr 14, 2013 11:18 pm

Postby carriegl » Fri Apr 26, 2013 7:12 pm

There are no events logged by source FBackup, it is as if the program loads without error and then just hangs.



Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Mon Apr 29, 2013 4:14 pm

Hi,


Please follow these steps:

1. Download and extract DebugView from http://download.sysinternals.com/files/DebugView.zip

2. Start DebugView

3. Start FBackup and run the backup.

4. Configure DebugView to save the log even if computer crashes.

5. Send me the debug log.




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