Windows 8 system freezes

[carriegl]

I downloaded FBackup this morning to my old XP Toshiba and it performed a backup to a thumbdrive wonderfully. I went to my new Windows 8 Toshiba and downloaded FBackup, when I installed it all went well until I tried to run the program, it froze up my new system and I had to hard shutdown and reboot.
What can I do to get FBackup to work on the Windows 8 laptop?

[Adrian (Softland)]

Hi,
Please wait 10 minutes and a bug report will be generated. Send us that bug report to info[at]fbackup[dot]com to see what the problem is.

[carriegl]

I waited 1/2

hour, twice.....system still frozen, hard reboot. Where might I find this bug report??

[Adrian (Softland)]

Hi,
It should appear automatically in a popup or it can be found in the FBackup installation folder.

[carriegl]

The only files generated by FBackup are listed as Unins .dat, .msg and an application, nothing else generated and no popups.

[Adrian (Softland)]

Hi,
Is there any event logged in Windows Event Viewer?

[carriegl]

There are no events logged by source FBackup, it is as if the program loads without error and then just hangs.

[Adrian (Softland)]

Hi,
Please follow these steps:

1. Download and extract DebugView from http://download.sysinternals.com/files/DebugView.zip

2. Start DebugView

3. Start FBackup and run the backup.

4. Configure DebugView to save the log even if computer crashes.

5. Send me the debug log.