Windows 8 system freezes

Post here if you have problems installing or using FBackup
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carriegl
Posts: 4
Joined: Sun Apr 14, 2013 11:18 pm

Post by carriegl »

I downloaded FBackup this morning to my old XP Toshiba and it performed a backup to a thumbdrive wonderfully. I went to my new Windows 8 Toshiba and downloaded FBackup, when I installed it all went well until I tried to run the program, it froze up my new system and I had to hard shutdown and reboot.
What can I do to get FBackup to work on the Windows 8 laptop?


Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please wait 10 minutes and a bug report will be generated. Send us that bug report to info[at]fbackup[dot]com to see what the problem is.


carriegl
Posts: 4
Joined: Sun Apr 14, 2013 11:18 pm

Post by carriegl »

I waited 1/2

hour, twice.....system still frozen, hard reboot. Where might I find this bug report??


Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
It should appear automatically in a popup or it can be found in the FBackup installation folder.


carriegl
Posts: 4
Joined: Sun Apr 14, 2013 11:18 pm

Post by carriegl »

The only files generated by FBackup are listed as Unins .dat, .msg and an application, nothing else generated and no popups.


Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Is there any event logged in Windows Event Viewer?


carriegl
Posts: 4
Joined: Sun Apr 14, 2013 11:18 pm

Post by carriegl »

There are no events logged by source FBackup, it is as if the program loads without error and then just hangs.


Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please follow these steps:

1. Download and extract DebugView from http://download.sysinternals.com/files/DebugView.zip

2. Start DebugView

3. Start FBackup and run the backup.

4. Configure DebugView to save the log even if computer crashes.

5. Send me the debug log.


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