Windows 8 system freezes

carriegl · Post by **carriegl** » Mon Apr 15, 2013 6:27 am

I downloaded FBackup this morning to my old XP Toshiba and it performed a backup to a thumbdrive wonderfully. I went to my new Windows 8 Toshiba and downloaded FBackup, when I installed it all went well until I tried to run the program, it froze up my new system and I had to hard shutdown and reboot.
What can I do to get FBackup to work on the Windows 8 laptop?

Adrian (Softland) · Post by **Adrian (Softland)** » Mon Apr 15, 2013 1:26 pm

Hi,
Please wait 10 minutes and a bug report will be generated. Send us that bug report to info[at]fbackup[dot]com to see what the problem is.

carriegl · Post by **carriegl** » Wed Apr 17, 2013 1:39 am

I waited 1/2

hour, twice.....system still frozen, hard reboot. Where might I find this bug report??

Adrian (Softland) · Post by **Adrian (Softland)** » Wed Apr 17, 2013 3:36 pm

Hi,
It should appear automatically in a popup or it can be found in the FBackup installation folder.

carriegl · Post by **carriegl** » Thu Apr 18, 2013 12:39 am

The only files generated by FBackup are listed as Unins .dat, .msg and an application, nothing else generated and no popups.

Adrian (Softland) · Post by **Adrian (Softland)** » Fri Apr 19, 2013 11:21 am

Hi,
Is there any event logged in Windows Event Viewer?

carriegl · Post by **carriegl** » Fri Apr 26, 2013 7:12 pm

There are no events logged by source FBackup, it is as if the program loads without error and then just hangs.

Adrian (Softland) · Post by **Adrian (Softland)** » Mon Apr 29, 2013 4:14 pm

Hi,
Please follow these steps:

1. Download and extract DebugView from http://download.sysinternals.com/files/DebugView.zip

2. Start DebugView

3. Start FBackup and run the backup.

4. Configure DebugView to save the log even if computer crashes.

5. Send me the debug log.

FBackup Forum

FBackup Forum