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Posted: Wed Jul 04, 2012 1:57 am
by JCK

I have FBackup set to run backups from the command line. Seems whenever I update as of late the installation gets stuck due to a backup running. I understand I can wait for a backup to complete or go into the task manager and kill fbacmd.exe and click retry and it will install. This is fine for me as I know how to do so but I have installed your software on a lot of other peoples computers with the same FBackup setup that would not know to do so. Would you please consider changing the upgrade process to check for that file running and if it is to kill it so that the install will complete without error?



Posted: Wed Jul 04, 2012 2:08 pm
by Softland

Hi,


There is nonsense to install the new version of the application while it is in the middle of the backup.

You need to wait until the backup is finished, close the application and run the setup.



Posted: Wed Jul 04, 2012 11:21 pm
by JCK

Well to you and me there may be no sense in installing a new version while in the middle of a backup but I suspect there are many less experienced users who are not aware of such a seemingly obvious thing to do.


Even those that are, when one has selected to run a scheduled backup from the command line and checked the box to hide the window, there is no visible app to wait for and close and I doubt non technical users would know they need to or even how to open the task manager and wait for fbacmd.exe to finish and disappear or kill it.


Even if they do if one runs backups frequently enough they may not even have enough time to complete the installation before the next backup starts.


Anyway, was just something to consider. If you don't want to change the installer to check to see if fbacmd.exe is running and either kill it or pause the installer until it is finished running before continueing, perhaps simply adding a note in the beginning of the installer for users to manually do the same would help some of your users.



Posted: Thu Jul 05, 2012 11:35 am
by Softland

Hi,


This is the first request of this type.


When installing FBackup during a backup execution there is an error message which explains the reason and does not affect the backup execution.