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"Access denied" errors after upgrade from v8.9 to 9.0

Posted: Sun Mar 14, 2021 5:46 pm
by itm
I was prompted to upgrade FBackup (free edition) from v8.9 to v9.0 yesterday. I did the upgrade, and imported all of my backups from v8.9.
When the scheduled backups ran last night, from a Windows 10 machine to various drives on an Ubuntu file server, all of the jobs failed with an "Access denied" error.
I just tried creating a new file and folder on the Ubuntu file server from the same Windows 10 machine that Fbackup runs on, and had no problems.
Any idea how I can diagnose/fix this?

Re: "Access denied" errors after upgrade from v8.9 to 9.0

Posted: Mon Mar 15, 2021 10:35 am
by itm
...and now a day later I've noticed that none of my daily scheduled backups ran last night. I then tried running some of them manually, and couldn't get any of them to start. So upgrading from 8.9 to 9.0 has basically completely trashed my backup regime.
!!?!!!

Re: "Access denied" errors after upgrade from v8.9 to 9.0

Posted: Mon Mar 15, 2021 3:44 pm
by Adrian (Softland)
Hi,

Please try to create in FBackup 9 a new small backup job with the same source and destination you used for the other jobs (1-2 files).
Do you still have the problem?
If yes, please send us the last backup log and the .fkc catalog file for that job to info[at]fbackup[dot]com

Re: "Access denied" errors after upgrade from v8.9 to 9.0

Posted: Tue Mar 16, 2021 1:23 pm
by itm
I just tried re-creating one of the jobs manually in v9.0. When I try to run it manually it gets added to the "Running" list but never executes.
We are also corresponding via a separate thread in the Troubleshooting forum (sorry - I put this message in the wrong forum) so will follow up there from now on!

Re: "Access denied" errors after upgrade from v8.9 to 9.0

Posted: Wed Mar 30, 2022 1:03 pm
by Adrian (Softland)
Hi,

We will continue the discussion on the other topic.