Page 1 of 1

Unable to install any version after build 358 purge

Posted: Sun Feb 16, 2014 11:17 pm
by Jim Rockford
After doing my best to remove every trace of the disastrous build 358 (WARNING), which made it impossible to log into 2 separate Win7 machines, I am now unable to install build 359 (or any other version). I get a Windows complaint
--------------------------------------------------------------------------------------------------------------------------
"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation
package "fbsetup.msi" in the box below.

Use source C:\ProgramData\Package Cache\{C5FE269D-CDD4-45FE-9F2B-8D686B2595F9}v5.0.355\"
--------------------------------------------------------------------------------------------------------------------------

I found the "fbsetup.msi" file in one of these Package Cache directories and pointed to it as Windows requested, only to get the
follow-up complaint

"The file ....\fbsetup.msi is not a valid installation package for the product FBackup 5. Try to find the installation package "fbsetup.msi" in a folder from which you can install FBackup 5."


So Softland, what do I do? It seems that there are some ghostly echoes of the build 358 disaster and the current version simply won't install.

Re: Unable to install any version after build 358 purge

Posted: Fri Feb 21, 2014 12:02 pm
by Adrian (Softland)
Hi,

If you get that message, it means the setup was not completely downloaded. Please download it again and make sure it has the same size as listed on our website.