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FBackup encryption

Posted: Wed Nov 25, 2015 1:05 pm
by hacel
Hi guys,

I'm desperate for anyone's help. I have files that have been backed up with encryption on. When I restore them they are restored with a large bracketed number in front of the original file name and none of the files will open with the applicable software. Can anyone help me on this as a matter of urgency please.

Cheers Mick

Re: FBackup encryption

Posted: Wed Dec 02, 2015 1:37 pm
by Softland

Were the files restored using FBackup?
If yes, please send us the last backup log and the last restore log to info[at]fbackup[dot]com