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can't connect account OneDrive

Posted: Wed Aug 01, 2018 7:15 am
by nguoicotoc
I can't connect account OneDrive. Please help me

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Re: can't connect account OneDrive

Posted: Wed Aug 01, 2018 7:59 am
by Softland
Hi,

Please make sure the antivirus/firewall does not block Backup4all and no other application is using port 8888.
What version of Backup4all do you have?
Are the credentials correct?

Re: can't connect account OneDrive

Posted: Wed Aug 01, 2018 8:18 am
by nguoicotoc
I used 7.1 Build 313. I has stopped Firewall anh open port 8888. I open all port. So i cant Google Drive, but i can'n connect account OneDrive

Re: can't connect account OneDrive

Posted: Thu Aug 02, 2018 6:49 am
by Softland
Hi,

Please download the latest version 7.3.403 and try again. Microsoft changed some settings for OneDrive and the latest version includes them.

Re: can't connect account OneDrive

Posted: Thu Aug 02, 2018 7:17 am
by nguoicotoc
I has connect to account Onedrive successful, but when backup, account not remember, i must authenticate again

Re: can't connect account OneDrive

Posted: Thu Aug 02, 2018 7:22 am
by nguoicotoc
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Re: can't connect account OneDrive

Posted: Thu Aug 02, 2018 9:29 am
by Softland
Hi,

Is that a predefined OneDrive account in File->Options?
Do you have the same problem if you authenticate again when asked? Does the backup works?

Re: can't connect account OneDrive

Posted: Sat Aug 04, 2018 2:20 am
by nguoicotoc
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I has tested authenticate, before finish config job, but The Program not remember account login?

Re: can't connect account OneDrive

Posted: Mon Aug 06, 2018 1:13 pm
by Softland
Hi,

Did you installed the latest version 7.3.403?

Re: can't connect account OneDrive

Posted: Thu Dec 20, 2018 1:15 pm
by kisu27
same issue. then I cleared my cache, used ivacy vpn then tried it and it worked. i can't seem to pin point the cause, just that this hack works.