Remove Excluded or Deleted Files not working

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Softland
Posts: 1676
Joined: Thu May 23, 2013 7:57 am

Re: Remove Excluded or Deleted Files not working

Postby Softland » Tue Jun 04, 2019 7:35 am

Hi,

FBackup is free, you don't need to purchase it.
Was your problem not solved by the support Team?

indikad
Posts: 10
Joined: Tue Apr 09, 2019 2:19 am

Re: Remove Excluded or Deleted Files not working

Postby indikad » Tue Jun 04, 2019 11:21 pm

Unfortunately not.
Is this a known bug ??? I can confirm this happens on version 8.0 build 155 . even tried a new backup job .

indikad
Posts: 10
Joined: Tue Apr 09, 2019 2:19 am

Re: Remove Excluded or Deleted Files not working

Postby indikad » Fri Jun 07, 2019 6:55 am

I wish someone could help

Softland
Posts: 1676
Joined: Thu May 23, 2013 7:57 am

Re: Remove Excluded or Deleted Files not working

Postby Softland » Fri Jun 07, 2019 7:37 am

Hi,

That is not a known bug.
Can you give me access to your computer using TeamViewer?
If yes, please send us an email to info[at]fbackup[dot]com to discuss when we can connect.

indikad
Posts: 10
Joined: Tue Apr 09, 2019 2:19 am

Re: Remove Excluded or Deleted Files not working

Postby indikad » Tue Jun 11, 2019 2:27 am

Thanks , emailed now.

dmacin
Posts: 13
Joined: Sun Oct 13, 2013 9:41 pm

Re: Remove Excluded or Deleted Files not working

Postby dmacin » Mon Dec 16, 2019 4:21 am

I'm having the same problem – some folders should be deleted but are not.
My Fbackup version is 8.5.259. I use fast mirror, create full paths, and remove excluded or deleted files.
Checking my log files (made each backup) under the section 'Remove excluded or deleted files from backup', I see the following for about 25 folders: "Cannot delete folder: "F:\BU MyPics\C\Users\Doug\Pictures\ (etc…)"
When I look into the destination drive I see them there. They stay even after repeated backups.
Why can't these folders and files be deleted? It destroys the purpose of my backups to have them there.

dmacin
Posts: 13
Joined: Sun Oct 13, 2013 9:41 pm

Re: Remove Excluded or Deleted Files not working

Postby dmacin » Mon Dec 16, 2019 4:21 pm

Please help with this issue! - see my post of yesterday

indikad
Posts: 10
Joined: Tue Apr 09, 2019 2:19 am

Re: Remove Excluded or Deleted Files not working

Postby indikad » Tue Dec 17, 2019 9:32 am

if you are running a mirror backup make sure in
settings, type, select the "Remove excluded or deleted files from backup"
also in the settings under advanced smart file scanning mode should be UNTICKED ( apparently having this selected will cause issues when you are backing up a large number of files )

Softland
Posts: 1676
Joined: Thu May 23, 2013 7:57 am

Re: Remove Excluded or Deleted Files not working

Postby Softland » Tue Dec 17, 2019 1:22 pm

@dmacin

Please send us the last backup log and the .fkc catalog file from the backup destination to info[at]fbackup[dot]com
Let us know the path of such a file/folder not deleted from backup.

dmacin
Posts: 13
Joined: Sun Oct 13, 2013 9:41 pm

Re: Remove Excluded or Deleted Files not working

Postby dmacin » Wed Dec 18, 2019 5:32 pm

I have emailed the info and files as you asked.

I appreciate your help and hope to hear back shortly.


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