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Remove Excluded or Deleted Files not working

Posted: Tue Apr 09, 2019 2:25 am
by indikad
I have FBackup version 7.4 and have been using a mirror backup for a long time. Since late I have noted that the
option "Remove Excluded or Deleted Files" is not working even with it being ticked. I believe this would have happened after an update. I had this working properly before.
Now the backup keeps the old deleted folders and files instead of deleting then from the destination

Re: Remove Excluded or Deleted Files not working

Posted: Wed Apr 10, 2019 8:08 am
by Softland
Hi,

What destination drive type do you use for backup destination?
What version of FBackup do you use?

Re: Remove Excluded or Deleted Files not working

Posted: Wed Apr 10, 2019 9:54 pm
by indikad
FBackup version 7.4 Build 497 on Windows 10
the destination is an external drive ( usb).
this has been working perfectly before.

Re: Remove Excluded or Deleted Files not working

Posted: Thu Apr 11, 2019 9:46 am
by Softland
Hi,

Please send us the .fkc catalog file from the backup destination to info[at]fbackup[dot]com
Also let us know the name and path of a source file/folder which was not removed from the backup destination.

Re: Remove Excluded or Deleted Files not working

Posted: Thu Apr 11, 2019 11:40 pm
by indikad
I will do. Please let me know how to send that file its quite large 40mb. I can send a download link only.

Re: Remove Excluded or Deleted Files not working

Posted: Fri Apr 12, 2019 7:42 am
by Softland
Hi,

Please send us the file using wetransfer.com

Re: Remove Excluded or Deleted Files not working

Posted: Mon Apr 15, 2019 12:06 am
by indikad
I meant the address to send to . Thanks.

Re: Remove Excluded or Deleted Files not working

Posted: Mon Apr 15, 2019 9:19 am
by Softland
Hi,

Send the files to info[at]fbackup[dot]com

Re: Remove Excluded or Deleted Files not working

Posted: Tue Apr 16, 2019 8:41 am
by indikad
I sent the file. I have since created a new backup job and that works as expected. However the old ones ( that were the subject of upgrades still behave the same ).

Re: Remove Excluded or Deleted Files not working

Posted: Tue Jun 04, 2019 12:32 am
by indikad
Contrary to my earlier assumption that I thought was fixed with the new backup job, it really is not so. Unfortunately the deleted files and folders still exists. There was a couple of instances that it worked ( so I thought it was all gone ), but the problem is still there.
This is now a little frustrating. This was a feature that I really wanted and was the reason for purchasing fBackup.
Have you had any luck checking