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FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Posted: Mon Apr 29, 2019 9:31 am
by Regg
Hi all,

Hope you can assist.

Every time i try to open FBackup, i get the attached error message.
When i press the "Yes" button, the same message pops up, if i press "No" FBackup closes.
I have tried installing and uninstalling and deleting to folders under appdata etc.
There were even two older posts with a similar error that i tried following, but the solutions did not work.

Thank you in advance.
FBackup error.jpg
FBackup error.jpg (48.06 KiB) Viewed 717 times

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Posted: Thu May 02, 2019 10:59 am
by Softland
Hi,

Please open FBackup and go to File->Options->Application folders.
Make sure the selected folders are available or you can reset them to the default values.

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Posted: Fri May 10, 2019 6:21 am
by Regg
Hi,

Thank you for your reply.

As i said in my post "Every time i try to open FBackup, i get the attached error message.
When i press the "Yes" button, the same message pops up, if i press "No" FBackup closes.
I am unable to get into FBackup to be able to see the "File->Options->Application folders" options.

Regards

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Posted: Mon May 13, 2019 12:39 pm
by Softland
Hi,

Please close FBackup and rename these folders:
"C:\Users\<user name>\AppData\Roaming\Softland\FBackup 8\"
"C:\Users\<user name>\AppData\Local\Temp\"

Try again to run FBackup, do you still have the problem?

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Posted: Tue May 14, 2019 9:27 am
by Regg
Hi,

Yes, still have the same problem.

Regards

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Posted: Thu May 16, 2019 8:35 am
by Softland
Hi,

Can you give me access to your computer using TeamViewer, to help you solving the problem?
Please write us an email to info[at]fbackup[dot]com to discuss the date and time for the remote session.

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Posted: Thu May 16, 2019 9:09 am
by Regg
Thank you very much.

The issue is on our financial managers laptop.
He is always travelling between the companies in our partnered group, he will let be know by next week, when he will be here.
I will get in contact with you as soon as he gives me a date and time.

Regards

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Posted: Tue May 28, 2019 9:23 am
by Regg
Good day.

I sent an email to info[at]fbackup[dot]com last week, but no one has come back to me and our financial manager was here today.
We are still battling with fbackup on his laptop.

Regards

Re: FAILED TO SET ACCESS PERMISSIONS DUE TO UNEXPECTED EXCEPTION

Posted: Tue Jun 04, 2019 7:08 am
by Softland
Hi,

Sorry for the late reply. We responded to your email.