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Access violation after upgrade from 8 to 9

Posted: Thu Mar 18, 2021 3:26 pm
by chinapres
I have just upgraded from FBackup 8 to FBackup 9. Since doing that every time I attempt to run my backup I get the following error message

Backup aborted. Reason:
Access violation at address 00F3F8EC in module 'bBackup.exe'. Read of address 00000010

I have tried to uninstall and re-install and the error still occurs. I have created a new backup job which just backs up one file and that runs fine but when I try and run my original backup job I always get this error.

Can anyone tell me how to fix this error?

Re: Access violation after upgrade from 8 to 9

Posted: Fri Mar 19, 2021 11:10 am
by Adrian (Softland)
Hi,

It seems to be related to the backup catalog.
Please send us the .fkc catalog file from the backup destination, to info[at]fbackup[dot]com

Re: Access violation after upgrade from 8 to 9

Posted: Tue Apr 06, 2021 9:13 pm
by ngm
Hi,

I have de same problem:

Backup aborted. Reason:
Access violation at address 013BF8E8 in module 'bBackup.exe'. Read of address 00000010

How can I fix it?
Thanks.

Re: Access violation after upgrade from 8 to 9

Posted: Mon Apr 12, 2021 10:50 am
by Adrian (Softland)
Hi,

Please try again using build 9.0.223
Do you still have the problem?