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Network authentification failed

Posted: Tue Apr 06, 2021 1:37 pm
by omnimedia
Hi,

Since have upgrade to FBackup9 somethings wrong with network destinaton folder, when I test network connection on «destination» wizard window, all look good but when a schedule backup run I always have an error «The user name or password is incorrect»

With version 8 have no problem.

Thks for your support!

Re: Network authentification failed

Posted: Thu Apr 08, 2021 7:36 pm
by omnimedia
I Have always the same problem with build .221, do you have an idea why the network authentification doesn't work with version 9.x ?

Error: Cannot create folder "\\192.168.0.100\BackUp\231\Hebdo-SiteWeb\Hebdo-SiteWeb". The user name or password is incorrect

Re: Network authentification failed

Posted: Fri Apr 09, 2021 2:32 pm
by omnimedia
Hi again,

After upgrade to build 223 I have always the same problem. I recreate the job and when the network connection test good but when he run it, I have "The user name or password is incorrect" error.

I seriously need help about it!

[2021-04-08 10:40:06] Checking backup destination (Network)
Backup aborted. Reason:
Cannot create folder "\\192.168.0.100\BackUp\231\Hebdo-SiteWeb\Hebdo-SiteWeb". The user name or password is incorrect
Backup aborted. Reason:
Cannot create folder "\\192.168.0.100\BackUp\231\Hebdo-SiteWeb\Hebdo-SiteWeb". The user name or password is incorrect
Next scheduled backup: 2021-04-11 10:40:00
Backup aborted after 6 second(s) at 2021-04-08 10:40:11 with 1 error(s), 0 warning(s)
[2021-04-08 10:40:11] Error: Cannot create folder "\\192.168.0.100\BackUp\231\Hebdo-SiteWeb\Hebdo-SiteWeb". The user name or password is incorrect

Re: Network authentification failed

Posted: Mon Apr 12, 2021 11:41 am
by Adrian (Softland)
Hi,

Is there any user logged on at the scheduled time?

Re: Network authentification failed

Posted: Mon Apr 12, 2021 2:18 pm
by omnimedia
Hi,

Nop I just testing with setup the option «Run whether the users is loggued on or not» and the same things happen :(

[2021-04-12 09:55:03] Checking backup destination (Network)
Backup aborted. Reason:
Cannot create folder "\\192.168.0.100\BackUp\241-Alcoa\Q2-Client\Q2-Client". The user name or password is incorrect
Backup aborted. Reason:
Cannot create folder "\\192.168.0.100\BackUp\241-Alcoa\Q2-Client\Q2-Client". The user name or password is incorrect
Next scheduled backup: 2021-04-13 09:55:00
Backup aborted after 1 second(s) at 2021-04-12 09:55:04 with 1 error(s), 0 warning(s)
[2021-04-12 09:55:05] Error: Cannot create folder "\\192.168.0.100\BackUp\241-Alcoa\Q2-Client\Q2-Client". The user name or password is incorrect

Thks for your support!

Re: Network authentification failed

Posted: Wed Apr 14, 2021 8:04 pm
by omnimedia
Hello,

Did you find somethings about my network problem?

Thks!

Re: Network authentification failed

Posted: Thu Apr 15, 2021 1:58 pm
by omnimedia
Hi Softland,

I'm just update to build 226 but my problem still go on with the connection network drive, can you help me please :(

Image
Thks!

Backup aborted. Reason:
Cannot create folder "\\192.168.0.100\BackUp\231\Hebdo-SiteWeb\Hebdo-SiteWeb". The user name or password is incorrect
Backup aborted. Reason:
Cannot create folder "\\192.168.0.100\BackUp\231\Hebdo-SiteWeb\Hebdo-SiteWeb". The user name or password is incorrect
Next scheduled backup: 2021-04-18 09:32:00
Backup aborted after 5 second(s) at 2021-04-15 09:32:10 with 1 error(s), 0 warning(s)
[2021-04-15 09:32:10] Error: Cannot create folder "\\192.168.0.100\BackUp\231\Hebdo-SiteWeb\Hebdo-SiteWeb". The user name or password is incorrect

Re: Network authentification failed

Posted: Mon Apr 19, 2021 5:55 pm
by omnimedia
Hi Softland,

Do you find something about my problem?

Do I want to downgrade to a past version, if it which one?

Thks again for your support and have a great rest of the day!

Re: Network authentification failed

Posted: Tue Apr 20, 2021 12:08 pm
by Adrian (Softland)
Hi,

Please restart the computer and do not access the network.
Open FBackup and test the network connection.
Does it works?

Do you have the same problem if you map the network drive and use the mapped drive as backup destination?

Re: Network authentification failed

Posted: Wed Apr 21, 2021 2:10 pm
by omnimedia
Problem solved

Just map a short cut of my network drive on the desktop and my scheduled job work good.

Thks very much for your support and have a great day!