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FBackup 9 cannot run in XP SP3

Posted: Sat Nov 20, 2021 10:20 am
by kaze001
The OS of my old PC is XP SP3.
FBackup 8.9 runs normally in XP.(FBackup8.9.jpg)
But FBackup 9 cannot run in XP.(FBackup9.jpg)
How to solve this problem? Thanks. ;)

Re: FBackup 9 cannot run in XP SP3

Posted: Mon Nov 22, 2021 7:36 am
by Adrian (Softland)
Hi,

Please put the bservice.exe process (from FBackup 9 installation folder) in the exceptions list of the antivirus/firewall.
Then try again to run FBackup 9.

Re: FBackup 9 cannot run in XP SP3

Posted: Tue Nov 23, 2021 3:01 pm
by kaze001
I have turned off the antivirus and put the bservice.exe process in the exceptions list of the firewall.
But the problem still exists.
*The error message is different from last post.

Re: FBackup 9 cannot run in XP SP3

Posted: Wed Nov 24, 2021 12:02 pm
by Adrian (Softland)
Hi,

Did you restart the computer after you turned off the antivirus?
Please make sure the Backup4all service is running in Control Panel->Administrative tools->Services.

Re: FBackup 9 cannot run in XP SP3

Posted: Fri Nov 26, 2021 12:02 pm
by kaze001
>>Did you restart the computer after you turned off the antivirus?
Yes.
>>Please make sure the Backup4all service is running in Control Panel->Administrative tools->Services.
I can see "FBackup 9 Service" in Services.
The problem still exists.

Re: FBackup 9 cannot run in XP SP3

Posted: Sat Nov 27, 2021 8:22 am
by kaze001
I have a question.
Are the certificate of FBackup 8.9 and FBackup 9 the same?

Re: FBackup 9 cannot run in XP SP3

Posted: Mon Dec 06, 2021 2:58 pm
by Adrian (Softland)
Hi,

The certificates are different.

Re: FBackup 9 cannot run in XP SP3

Posted: Sun Dec 12, 2021 9:10 am
by kaze001
I install FBackup 9.4.460, but the problem still exists. :cry:
I still use FBackup 8.9.382.
Thank you for your kind assistance.

Re: FBackup 9 cannot run in XP SP3

Posted: Wed Dec 15, 2021 4:47 pm
by Adrian (Softland)
Hi,

I created a ticket for FBackup 9 problem under XP OS.