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Posted: Sat May 04, 2013 2:49 pm
by Adrian (Softland)
I install for the first time FBackup to backup my files, but it crash every time, when i try to open it it crash.... How can i resolve the problem?
I use Windows 7 SP1 family premium, i also use mounted TrueCrypt volume (maybe it's the problem ?)
I join 2 log files, for 2 different starting application.
Log1: (i try to open the app)

00000001 0.00000000 [2344] %s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s

00000002 0.12539598 [2344] %s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s

it crash...i try to open it another time:

00000001 0.00000000 [8180] %s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s

00000002 0.08660784 [8180] %s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s%s
I have this Windows message: (in fench)
Signature du problème :

Nom d’événement de problème: APPCRASH

Nom de l’application: FBackup.exe

Version de l’application:

Horodatage de l’application: 50ee6dde

Nom du module par défaut: StackHash_0a9e

Version du module par défaut:

Horodateur du module par défaut: 00000000

Code de l’exception: c0000005

Décalage de l’exception: 02b8d8fb

Version du système: 6.1.7601.

Identificateur de paramètres régionaux: 1036

Information supplémentaire n° 1: 0a9e

Information supplémentaire n° 2: 0a9e372d3b4ad19135b953a78882e789

Information supplémentaire n° 3: 0a9e

Information supplémentaire n° 4: 0a9e372d3b4ad19135b953a78882e789
Can someone help me ?

Posted: Tue May 07, 2013 1:54 pm
by Adrian (Softland)
It seems there is a compatibility problem between FBackup and another application installed.

Can you identify which application could be the problem?

Posted: Wed May 08, 2013 1:29 pm
by Sliman
I uninstall FBackup , reboot, unmount truecrypt volume, install and reboot another time and the app start.... it's ok now (i don't know what app is the problem?!)

Posted: Wed May 08, 2013 4:14 pm
by Adrian (Softland)
I'm glad the problem is now solved.