Page 1 of 1

Doesn't open

Posted: Wed May 29, 2013 2:50 pm
by wam350
I installed and couldn't open, unistalled, reinstalled and still can't open. HELP!

Re: Doesn't open

Posted: Fri May 31, 2013 9:30 am
by Adrian (Softland)
Hi,

What is the error message you receive?
Please make sure FBackup does not run in background. Open Task Manger to check that.

Re: Doesn't open

Posted: Sat Jun 01, 2013 2:24 am
by wam350
Click on the short cut, get an hour glass breifly then it fades without opening, same happen if I go directly to the exe file in programs and files. Doe not show up in the Task Manager, other suggestions welcomed.

Re: Doesn't open

Posted: Mon Jun 03, 2013 11:08 am
by Adrian (Softland)
Hi,

Please rename this folder: "C:\Users\<current user>\AppData\Roaming\Softland\FBackup 4\".
Try again to start FBackup, do you still have the problem?

Re: Doesn't open

Posted: Fri Jun 07, 2013 1:53 pm
by wam350
Still won't open, should I uninstall and reinstall selecting the suggested file name?

Re: Doesn't open

Posted: Mon Jun 10, 2013 7:17 am
by Adrian (Softland)
Please follow these steps:
1. Download and extract DebugView from http://download.sysinternals.com/files/DebugView.zip
2. Start DebugView
3. Start FBackup and send us the debug log to info[at]fbackup[dot]com

Re: Doesn't open

Posted: Mon Jul 08, 2013 6:26 pm
by MarkW
Same issue it will not open.

This is what is in the debug:

00000001 0.00000000 [6772] FTH: (6772): *** Fault tolerant heap shim applied to current process. This is usually due to previous crashes. ***
00000002 56.07783890 [6644] SNACNP::NPGetCaps::WNNC_NET_TYPE
00000003 56.43606186 [6644] SNACNP::NPGetCaps::WNNC_START


Any Help?

Re: Doesn't open

Posted: Wed Jul 10, 2013 7:14 am
by Adrian (Softland)
Hi,

The debug log does not seems to indicate on FBackup. I told you by email how to fix the Windows error about FTH.