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FB5: vscsrv.exe frequently crashes

Posted: Tue Oct 08, 2013 11:09 am
by MiG
Under FB4 this was quite rare, but vscsrv.exe for some reason frequently crashes under FB5 (WinXP x86 SP3). The strange thing is that the backup job just continues, so what exactly is going on?

Re: FB5: vscsrv.exe frequently crashes

Posted: Wed Oct 09, 2013 12:51 pm
by Softland
Hi,

The vscsrv service is used to back up open files. Do you use an administrator account?

Re: FB5: vscsrv.exe frequently crashes

Posted: Thu Oct 17, 2013 7:44 am
by MiG
WinXP SP3, so yeah. Same as in FB4, was pretty stable there :)

Re: FB5: vscsrv.exe frequently crashes

Posted: Thu Oct 17, 2013 9:32 am
by Softland
Hi,

Please open Control Panel->Administrative Tools->Services and make sure the Volume Shadow Copy service is started and set to automatic.

Re: FB5: vscsrv.exe frequently crashes

Posted: Thu Oct 17, 2013 9:39 am
by MiG
Strange, it wasn't. I'll keep an eye on my next scheduled backup, see if this fixed it. Thanks :)

Re: FB5: vscsrv.exe frequently crashes

Posted: Tue Oct 22, 2013 8:55 am
by MiG
Just started a large backup job and vscsrv.exe is still crashing I'm afraid. Is there anything else I can poke at?

Re: FB5: vscsrv.exe frequently crashes

Posted: Wed Oct 23, 2013 7:41 am
by Softland
Hi,

Does it also crashes for smaller backup jobs too?
How large is the backup job that you are trying to run, when the vscsrv.exe crashes?

Re: FB5: vscsrv.exe frequently crashes

Posted: Fri Oct 25, 2013 5:56 pm
by MiG
I think it's mostly the larger backups (but again, they're exactly the same jobs that ran just fine under FB4). I'll have to look at it again when my weekly backups are running as my desktop is currently busy doing other things.

Re: FB5: vscsrv.exe frequently crashes

Posted: Tue Oct 29, 2013 1:51 pm
by MiG
Yeah, looks like it crashes with the larger backups. Not so much the job size, but the amount of data that needs backing up at that moment. Strange thing is that these jobs are identical to the ones I used in FB4 where I very rarely had VSC related crashes. In FB5 it's like clockwork.

Re: FB5: vscsrv.exe frequently crashes

Posted: Fri Nov 01, 2013 9:54 am
by Softland
hi,

In Event Viewer can you see any error when the vscsrv.exe service stopped working?