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Cannot do Full Backup to Google Drive

Posted: Mon Jan 30, 2017 7:07 am
by Roann
I have been using FBackup quite successfully to do mirror backups of all my data & users folders to an external drive which is connected to my pc. This has been working well, scheduled to run each day. I am using Windows 7.
I have just paid for Google Drive Storage so that I could run additional backups to that. I have tried several time over the last 2 days to get this to work but so far no backup job has completed successfully. I have tested the connection to Google Drive several times for each backup job & they have all been successful.
I have just tried completing my smallest backup job - about 1 GB data - using "Full" backup so that it is compressed into a zipped folder. I have not use encryption. The backup job does most of the job in less than 2 minutes and then it just sits there - the grey/blue box in the job list says 100% uploading . for the first few minutes Action says "Uploading" but then that changes to "idle". When I try to abort the backup it just sits there continuously saying it is "aborting". The only way I can get it to cancel is to kill the Fbackup processes in the Task Manager or shutdown my pc to force Fbackup to stop running.
I am hoping you can help me find out why I cannot get FBackup to backup to my Google Drive account please. I have just paid for 12 month upfront for 1TB of storage so I am hoping I can make good use of it!
Thanks in advance.
Attached is the job log for this incomplete job....... No it's not - I cannot get the text file or the pdf file copy of the log to attach.
Please let me know if you need it & how I can sent it to you.
I am feeling very very frustrated at present!

Re: Cannot do Full Backup to Google Drive

Posted: Mon Jan 30, 2017 7:08 am
by Roann
PS Yes, I have installed the latest updated version FBackup just today, in case that helped.

Re: Cannot do Full Backup to Google Drive

Posted: Mon Jan 30, 2017 1:31 pm
by Adrian (Softland)
Hi,

Please send us the last backup log to info[at]fbackup[dot]com

Re: Cannot do Full Backup to Google Drive

Posted: Mon Jan 30, 2017 3:34 pm
by Roann
How can I do this? I have save the log to a notepad file and also a pdf file but neith will attach. I get a message saying "invalid file extension"

Re: Cannot do Full Backup to Google Drive

Posted: Tue Jan 31, 2017 7:22 am
by Adrian (Softland)
Hi,

We asked you to send us the log file by email, not to attach it on the forum.
If you cannot attach the log file to email, please ask a computer specialist to assist you attaching the file.

Re: Cannot do Full Backup to Google Drive

Posted: Wed Feb 01, 2017 11:32 pm
by Roann
Sorry, I misunderstood.
I can attach the log to an email no problems, but the email I received requesting the log has disappeared from my emails! Can someone please resend an email for me to reply with the log.
Thanks so much.

Re: Cannot do Full Backup to Google Drive

Posted: Thu Feb 02, 2017 1:02 pm
by Adrian (Softland)
Hi,

Please send us the last backup log to [email protected]

Re: Cannot do Full Backup to Google Drive

Posted: Sun Feb 05, 2017 7:41 am
by ramamramam
thanks for this post

Re: Cannot do Full Backup to Google Drive - Resolution?

Posted: Sun Jun 24, 2018 1:14 pm
by officechik
what was the resolution to this issue? I am having problems also backing up to the google drive, just sits there "uploading" but my log file has errors...

Re: Cannot do Full Backup to Google Drive

Posted: Mon Jun 25, 2018 10:12 am
by Adrian (Softland)
Hi,

I am not sure about the issue reported as it's been a while since February.
Please send us the last backup log to [email protected]