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Posted: Mon Oct 24, 2011 3:28 am
by piperofdundee
Trying to install the updated software [fbsetup(5)] but always get an error "DELETE FILE FAILED;CODE 5. ACCESS IS DENIED.
Have tried again after a restart but get the same error


Posted: Mon Oct 24, 2011 6:54 pm
by Adrian (Softland)
Hi,
Please make sure the setup was completely downloaded on your computer and no antispyware application is blocking FBackup.


Posted: Tue Oct 25, 2011 12:19 am
by piperofdundee
Thanks for your reply. I downloaded & ran the set-up file again, with the AVG antivirus software disabled but I still get the same message


Posted: Tue Oct 25, 2011 5:16 pm
by Adrian (Softland)
Hi,
Can you give me access to your computer?

If yes, please contact us for details at info[at]fbackup[dot]com


Posted: Mon Oct 31, 2011 3:29 pm
by Adrian (Softland)
Hi,
The problem was solved by just downloading and installing FBackup.