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Posted: Sun Nov 25, 2012 4:03 pm
by kdrkdr
I am very satisfied with FBackup. Using it for years. The other day I installed Windows 8. Program works ok when I start the computer. When I stop the program, go to sleepmode I cannot start the program any longer. (Fbackup not working anymore is the message [translated from Dutch])
Is this a known bug or something wrong with mine installation?
Posted: Sun Nov 25, 2012 8:54 pm
by kdrkdr
Some more info about the bug:
Probleemhandtekening:
Gebeurtenisnaam van probleem: APPCRASH
Naam van de toepassing: FBackup.exe
Versie van toepassing: 4.8.0.286
Tijdstempel van toepassing: 506aba9e
Naam van foutmodule: StackHash_5861
Versie van foutmodule: 0.0.0.0
Tijdstempel van foutmodule: 00000000
Uitzonderingscode: c0000005
Uitzonderingsmarge: PCH_59_FROM_ntdll+0x00041318
Versie van besturingssysteem: 6.2.9200.2.0.0.256.48
Landinstelling-id: 1043
Aanvullende informatie 1: 5861
Aanvullende informatie 2: 5861822e1919d7c014bbb064c64908b2
Aanvullende informatie 3: dac6
Aanvullende informatie 4: dac6c2650fa14dd558bd9f448e23afd1
Lees de onlineprivacyverklaring:
http://go.microsoft.com/fwlink/?linkid=190175
Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:
C:\WINDOWS\system32\nl-NL\erofflps.txt
Posted: Tue Nov 27, 2012 9:57 am
by Adrian (Softland)
Hi,
We don't have such problems here.
Can you please tell me what edition of Windows 8 you have? (Pro or not, 32-bit/64-bit)
Do you have any other backup application installed?
Posted: Tue Nov 27, 2012 10:12 am
by kdrkdr
Hi,
I have Windows 8 Pro 64 bit. FBackup does not work at all now. Even after restart. Reïnstall does'nt work either. No other backup program installed. (other than backup of windows itself)
Posted: Tue Nov 27, 2012 7:00 pm
by kdrkdr
Sorry. Last post was wrong. FBackup works fine but not after sleep mode. After restart it always works fine.
Posted: Mon Dec 03, 2012 2:28 pm
by Adrian (Softland)
Hi,
I wasn't able to reproduce the problem here, it works fine even after sleep mode. Is it the only application from your computer having problems after sleep mode?
Posted: Mon Dec 03, 2012 4:36 pm
by kdrkdr
Yes absolutely the only application with this kind of troubles. I can reproduce it. After a restart the program works ok. After sleep it won't work.
I did an upgrade from windows 7 to windows 8. So not a clean install of W8. The upgrade went without any warning.
What I tried: reinstall app. CCleaner for al old and temp files an regclean.
Weird
Any suggestions for me to try?
Posted: Tue Dec 04, 2012 10:38 am
by Adrian (Softland)
Hi,
Please download DebugView (it is free) and open it to monitor the computer when opening Backup4all. Send me the debug log to info[at]fbackup[dot]com
Posted: Wed Dec 05, 2012 10:10 am
by kdrkdr
More information.
I discovered the following: If I keep the program open when going into sleep mode it works fine after coming out of sleep. If I close the program after that it will not start again!
For me the workaround is now keeping the program open.
Posted: Thu Dec 06, 2012 2:04 pm
by Adrian (Softland)
Hi,
Can you monitor FBackup with DebugView (freeware application) when it won't start?
Before opening FBackup, make sure DebugView is running. Send me the debug log to info[at]fbackup[dot]com