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Installation version 5.1.549.0 Can't instal 5.1.549.0
Posted: Fri Aug 08, 2014 2:22 am
by martin
Bonjour,
J'essais d'installer la dernière version soit la 5.1.549.0 et ca ne fonctionne pas. Lors de l'installation j'ai toujours le message suivant:
FBACKUP 5.1 a cessé de fonctionner.. aucune mise à jour se fait. J'ai téléchargé directement du site de Fbackup et toujours le même problème..
Merci de m'aider
Hi
I just download the new version 5.1.519.0 and I can't instal it. I got the message : FBACKUP STOP and it's impossible to continu the installation. I download directly on the site of fbackup.
Thank for you help.
Re: Installation version 5.1.549.0 Can't instal 5.1.549.0
Posted: Fri Aug 08, 2014 12:44 pm
by mich0111
Bonjour,
C'est exactement pareil pour moi.
Configuration W8 x64
Merci de votre aide, peut-être une mise à jour de cette release.
Cdt
Re: Installation version 5.1.549.0 Can't instal 5.1.549.0
Posted: Fri Aug 08, 2014 2:17 pm
by Adrian (Softland)
Hi,
Please make sure the antivirus/firewall is not blocking the installation.
Put FBackup in the exceptions list of the antivirus/firewall and try again.
Re: Installation version 5.1.549.0 Can't instal 5.1.549.0
Posted: Sat Aug 09, 2014 3:54 am
by martin
Hi,
I try to install without antivirus/firewall and it's the same problem. I try many time and it's always the same.. I try with an other computer ans the same. My friend install the new update and have problem too. What can I do now. It's the firs time I have problem with fbackup. Please give me the solution.
Thank you
Re: Installation version 5.1.549.0 Can't instal 5.1.549.0
Posted: Sat Aug 09, 2014 9:49 am
by fredbdx
Pareil pour moi
Re: Installation version 5.1.549.0 Can't instal 5.1.549.0
Posted: Sat Aug 09, 2014 9:51 am
by fredbdx
Et quand je fais propriétés sur une tâche, il plante (error) et se referme alors que cela marchait très bien juste là. cela vient de la dernière mise à jour je pense.
Re: Installation version 5.1.549.0 Can't instal 5.1.549.0
Posted: Mon Aug 11, 2014 12:25 pm
by Adrian (Softland)
To troubleshoot this further we need the installation log files:
1. Go to your windows TEMP folder
Code: Select all
c:\Users\<yourwindowsusername>\AppData\Local\Temp\
or just use in Windows Explorer environment variables to open it
2. There should be 1 or multiple .log files that start with "FBackup_5.1", for example FBackup_5.1_20140806155639.log
3. Send all those log files to
[email protected]
Thank you.
Re: Installation version 5.1.549.0 Can't instal 5.1.549.0
Posted: Mon Aug 11, 2014 10:53 pm
by martin
Thank you for your help
I just send you all those log files with fbackup in my temp folder.
Martin
Re: Installation version 5.1.549.0 Can't instal 5.1.549.0
Posted: Tue Aug 12, 2014 8:57 am
by Adrian (Softland)
Thank you, we've reproduced the problem and we'll fix it in the next build. In the meantime this is what you can do to install it:
1. Uninstall your current FBackup version from Control Panel.
2. After it finishes, download the .msi setup and run it to install FBackup 5.1 version 549:
http://download.fbackup.com/download/setup/fbsetup.msi
Re: Installation version 5.1.549.0 Can't instal 5.1.549.0
Posted: Tue Aug 12, 2014 11:02 am
by martin
Thank you very much.. I do the installation and now fbackup run
Merci beaucoup pour votre aide et merci d'avoir résolu mon problème très rapidement.
Bravo
Martin