Backup job won't finish and can't be cancelled

[itm]

I have a job which has been running for several days now. I have tried cancelling it, without success. I also tried deleting the associated .fkc file on the destination, and stopping/restarting the FBackup service. It just won't budge. I'm running Fbackup v9.9.948 on Windows 11.
The log is attached.
Any ideas??

Code: Select all

[11/11/2024 12:54:56] FBackup 9.9.948
[11/11/2024 12:54:56] C:\Program Files (x86)\Softland\FBackup 9\bBackup.exe /GUI {11111111-1111-1111-1111-222222222222} /JOB {B35F5B8F-DD07-4799-B9FD-2C7D6BEF7059}
[11/11/2024 12:54:56] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[11/11/2024 12:54:56] Operating system: Windows 10 Pro (Build 22631)
   Processor[0] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[1] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[2] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[3] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[4] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[5] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[6] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[7] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[8] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[9] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[10] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[11] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[12] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[13] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[14] : AMD Ryzen 7 2700X Eight-Core Processor         
   Processor[15] : AMD Ryzen 7 2700X Eight-Core Processor         
   Physical memory (free/total) :  8125 MB/32690 MB
   User : ASUS\Ian Manning
   Admin/BkPriv/RePriv : True/True/True
   IsWOW64 : True
   Locale : English (United Kingdom)
   Installed antiviruses:
      Windows Defender

[11/11/2024 12:54:57] Starting backup for "Mydocs to HP Microserver daily" at 11/11/2024 12:54:57
[11/11/2024 12:54:57] Backup Summary: 
   General:
       Name:    Mydocs to HP Microserver daily
       Description:
       Ini file:    C:\Users\Ian Manning\AppData\Roaming\Softland\FBackup 9\Jobs\{B35F5B8F-DD07-4799-B9FD-2C7D6BEF7059}.ini
   Destination:
       Destination type:    Network
       Drive:    \\192.168.1.36\USB4Tb
       Folder:    \\192.168.1.36\USB4Tb\
       Catalog:    \\192.168.1.36\USB4Tb\Mydocs to HP Microserver daily.fkc
       User/password is set:    Yes
       First use windows authentication:    Yes
       Disconnect if connected:    Yes
   Source(s):
       D:\Mydocs
       
   Filters:
       Main:
           Include filter:
               Include all files.
           Exclude filter:
               Office temporary files
                   ( File name = '~$*.docx|~$*.dotx|~$*.xlsx|~$*.xltx|~$*.ppsx|~$*.pptx|~$*.potx|~$*.sldx|~$*.doc|~$*.dot|~$*.xls|~$*.xlt|~$*.pps|~$*.ppt|~$*.pot|~$*.sld')
               OR
               Temporary Files - use as exclude
                   ( File name = '*.tmp|*.temp|*.bak|*.chk|*.fkc-journal')
   Backup type:
       Type:    Mirror
       Use block backup:     No
       Clear archive bit:    No
       Zip name prefix:    none
       Folder name prefix:    none
       Fast mirror:    Yes
       Create full paths:    No
       Copy files in a subfolder:    No
       Remove excluded or deleted files from backup:    No
       Zip the files:    No
       Copy NTFS security permissions:    No
       Copy NTFS alternate file streams:    No
       Allow file splitting when spanning:    No
       Use adaptive buffer:    Yes
       Copy files using Windows native API:    Yes
       Sort mirror files for optimized spanning:    No
   Advanced settings:
       Backup:
           Use local catalog:    Yes
               Compress catalog in destination:    No
           Test after backup:    Yes
               Quick test:    No
               Delete sources after successful backup:    No
               Remove files with errors from catalog:    No
               Verify backup before execution    No
           Ask for backup label before execution:    No
           Backup open files:    Yes
           Store temporary catalog data in memory:    Yes
           Smart file scanning mode:    Yes
               Only if the previous backup ran in the last 0 day 1 hours
           Multithreading performance:
               Automatice resource allocation: Faster processing
           Backup execution priority:    Normal priority
       Actions:
           Action before backup:    not enabled
           Action after backup:    not enabled
       Comparison:
           Comparison criteria:    [Size, Date modified, Date created, Read-Only, Archived, Hidden, System, ]
       Sounds: not enabled
   Emails:    not enabled
   Scheduler:
           Abort backup when source drives are not available:    No
   
[11/11/2024 12:54:57] Checking backup destination (Network)
[11/11/2024 12:54:57] Opening file "C:\Users\Ian Manning\AppData\Roaming\Softland\FBackup 9\Catalogs\Mydocs to HP Microserver daily(1).fkc"
[11/11/2024 12:55:02] Checking if the drives of the sources exist
[11/11/2024 12:55:04] Opening file ":memory:"
[11/11/2024 12:55:05] Creating the list of files to backup
[11/11/2024 12:55:05] Using USN journal for the following sources: D:\Mydocs\
[11/11/2024 12:55:05] Opening file ":memory:"

[Adrian (Softland)]

Hi,

Please open Task Manager and kill the bbackup.exe process.
Then restart FBackup.
Run again the backup, do you have the same problem?

[itm]

I closed all 3 FBackup processes in Task Manager, then restarted FBackup and restarted the backup job. Once again, it does not complete. It just seems to hang after writing this line to the log:

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Opening file ":memory:"

It never gets removed from the "Running" list, and remains highlighted in green.

[Adrian (Softland)]

Hi,

Please close FBackup and rename this folder to something else:
"c:\Users\<user name>\AppData\Roaming\Softland\FBackup 9\"
Then open FBackup and create a new backup job.
Do you still have the problem?

[itm]

Yes that seemed to work, but of course I have now lost my other backup jobs. Is there any way of restoring them from the old folder?

[Adrian (Softland)]

Hi,

Yes, you can open in FBackup the .fkc catalog files from the backup destination or from the renamed folder.
That will load the backup jobs in FBackup.