Windows 7 outlook online backup error

[kiborgai]

Hi,
I can't copy Outlook files on Windows 7. And Volume Shadow Copy service is started.
Here is log:
[2009.12.07 12:15:56] FBackup 4.3.169

[2009.12.07 12:15:56] Search for "Warning: " and "Error: " to locate warnings and errors in this log file

[2009.12.07 12:15:56] Starting backup for "Pastas" at 2009.12.07 12:15:56

[2009.12.07 12:15:56] Operating system: Windows 7 Professional (build 7600)

Processor[0] : Intel(R) Pentium(R) 4 CPU 3.00GHz

Processor[1] : Intel(R) Pentium(R) 4 CPU 3.00GHz

Physical memory (free/total) : 732 MB/1534 MB

Display (res/color/DPI) : 1280X1024/32 bit/96

System font (name/height/size/charset) : Segoe UI/-12/9/1

Admin/BkPriv/RePriv : True/True/True

IsWOW64 : False

Locale : Lithuanian (Lithuania)

[2009.12.07 12:15:57] Checking if the drives of the sources exist

[2009.12.07 12:15:57] Checking backup destination (Local hard drive)

[2009.12.07 12:15:57] Creating the list of files to backup

[2009.12.07 12:15:57] Found folder C:\Users\kpp_rolandasj\Documents\Outlook Files

[2009.12.07 12:15:57] Found file C:\Users\kpp_rolandasj\Documents\Outlook Files\archive.pst

[2009.12.07 12:15:57] Found file C:\Users\kpp_rolandasj\Documents\Outlook Files\Outlook.pst

[2009.12.07 12:15:58] Preparing shadow copy

[2009.12.07 12:15:58] Could not create Volume Shadow Copy. Locked files will not be copied. Cannot start vss server

[2009.12.07 12:15:58] Folders found to backup: 1

[2009.12.07 12:15:58] Files found to backup: 2 (3.478.482 KB)
[2009.12.07 12:15:58] Added folder C:\Users\kpp_rolandasj\Documents\Outlook Files

[2009.12.07 12:15:58] Added folder C:\Users\kpp_rolandasj\Documents\Outlook Files

[2009.12.07 12:15:58] Warning: Skipping file C:\Users\kpp_rolandasj\Documents\Outlook Files\archive.pst

Source error (code 33). The process cannot access the file because another process has locked a portion of the file.

[2009.12.07 12:15:58] Warning: Skipping file C:\Users\kpp_rolandasj\Documents\Outlook Files\Outlook.pst

Source error (code 33). The process cannot access the file because another process has locked a portion of the file.

Files skipped: 2

Backup completed at 2009.12.07 12:16:00 with 0 error(s), 2 warning(s)

[Adrian (Softland)]

Hi,
Please download the latest version of FBackup and let us know if you still have the problem.

[kiborgai]

the same:
[2009.12.07 15:34:41] FBackup 4.3.171

[2009.12.07 15:34:41] Search for "Warning: " and "Error: " to locate warnings and errors in this log file

[2009.12.07 15:34:41] Starting backup for "Pastas" at 2009.12.07 15:34:41

[2009.12.07 15:34:41] Operating system: Windows 7 Professional (build 7600)

Processor[0] : Intel(R) Pentium(R) 4 CPU 3.00GHz

Processor[1] : Intel(R) Pentium(R) 4 CPU 3.00GHz

Physical memory (free/total) : 617 MB/1534 MB

Display (res/color/DPI) : 1280X1024/32 bit/96

System font (name/height/size/charset) : Segoe UI/-12/9/1

Admin/BkPriv/RePriv : True/True/True

IsWOW64 : False

Locale : Lithuanian (Lithuania)

[2009.12.07 15:34:41] Checking if the drives of the sources exist

[2009.12.07 15:34:41] Checking backup destination (Local hard drive)

[2009.12.07 15:34:41] Creating the list of files to backup

[2009.12.07 15:34:42] Found folder C:\Users\kpp_rolandasj\Documents\Outlook Files

[2009.12.07 15:34:42] Found file C:\Users\kpp_rolandasj\Documents\Outlook Files\archive.pst

[2009.12.07 15:34:42] Found file C:\Users\kpp_rolandasj\Documents\Outlook Files\Outlook.pst

[2009.12.07 15:34:43] Preparing shadow copy

[2009.12.07 15:34:43] Could not create Volume Shadow Copy. Locked files will not be copied. Cannot start vss server

[2009.12.07 15:34:43] Folders found to backup: 1

[2009.12.07 15:34:43] Files found to backup: 2 (3.478.482 KB)
[2009.12.07 15:34:43] Added folder C:\Users\kpp_rolandasj\Documents\Outlook Files

[2009.12.07 15:34:43] Added folder C:\Users\kpp_rolandasj\Documents\Outlook Files

[2009.12.07 15:34:43] Warning: Skipping file C:\Users\kpp_rolandasj\Documents\Outlook Files\archive.pst

Source error (code 33). The process cannot access the file because another process has locked a portion of the file.

[2009.12.07 15:34:43] Warning: Skipping file C:\Users\kpp_rolandasj\Documents\Outlook Files\Outlook.pst

Source error (code 33). The process cannot access the file because another process has locked a portion of the file.

Files skipped: 2

Backup completed at 2009.12.07 15:34:45 with 0 error(s), 2 warning(s)

[Adrian (Softland)]

Hi,
Please download the latest version of FBackup 4.3 build 179. Let us know if you still have the problem.

[kiborgai]

Problem solved.

Thanks.

[Adrian (Softland)]

You are welcome.

[DeMeul]

I have the same problem using version 4.4 on a Windows 7 64 bits machine when OUTLOOK.PST is in use.
The log attached is the one when using mirror mode (when running in full mode, no error/warning message is shown but in the log the skipping of OUTLOOK.PST is mentioned and the result file has size of 0 bytes).
[13-2-2010 18:19:21] FBackup 4.4.188

[13-2-2010 18:19:21] Search for "Warning: " and "Error: " to locate warnings and errors in this log file

[13-2-2010 18:19:21] Starting backup for "Outlook" at 13-2-2010 18:19:21

[13-2-2010 18:19:21] Operating system: Windows 7 Professional (build 7600)

Processor[0] : Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz

Processor[1] : Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz

Physical memory (free/total) : 2372 MB/4019 MB

Display (res/color/DPI) : 1440X900/32 bit/96

System font (name/height/size/charset) : MS Shell Dlg/-11/8/0

Admin/BkPriv/RePriv : True/True/True

IsWOW64 : True

Locale : Nederlands (Nederland)

[13-2-2010 18:19:21] Expand "Outlook" is running. Stopping expand ...

[13-2-2010 18:19:21] Checking if the drives of the sources exist

[13-2-2010 18:19:21] Checking backup destination (Local hard drive)

[13-2-2010 18:19:21] Creating the list of files to backup

[13-2-2010 18:19:22] Found folder C:\Documents and Settings\All Users\Documents\Outlook

[13-2-2010 18:19:22] Found file C:\Documents and Settings\All Users\Documents\Outlook\archive.pst

[13-2-2010 18:19:22] Found file C:\Documents and Settings\All Users\Documents\Outlook\Nieuwe back-up.LNK

[13-2-2010 18:19:22] Found file C:\Documents and Settings\All Users\Documents\Outlook\outlook.pst

[13-2-2010 18:19:22] Preparing shadow copy

[13-2-2010 18:19:46] Folders found to backup: 1

[13-2-2010 18:19:46] Files found to backup: 3 (1.041.635,99 KB)
[13-2-2010 18:19:46] Added folder C:\Documents and Settings\All Users\Documents\Outlook

[13-2-2010 18:19:56] Added file C:\Documents and Settings\All Users\Documents\Outlook\archive.pst

[13-2-2010 18:19:58] Added file C:\Documents and Settings\All Users\Documents\Outlook\Nieuwe back-up.LNK

[13-2-2010 18:20:01] Warning: Skipping file C:\Documents and Settings\All Users\Documents\Outlook\outlook.pst

Source error (code 33). Het proces heeft geen toegang tot het bestand omdat een gedeelte van het bestand door een ander proces is vergrendeld.
[13-2-2010 18:20:02] Saving backup catalog "C:\Users\Ton\AppData\Roaming\Softland\FBackup 4\fkcFiles\Outlook.fkc"
[13-2-2010 18:20:02] List of files excluded from backup

[13-2-2010 18:20:02] C:\Documents and Settings\All Users\Documents\Outlook\outlook.pst
[13-2-2010 18:20:04] Starting test on "Outlook" for all backup numbers at 13-2-2010 18:20:04

[13-2-2010 18:20:04] C:\Install\Outlook\C\Documents and Settings\All Users\Documents\Outlook\ OK

[13-2-2010 18:20:07] C:\Install\Outlook\C\Documents and Settings\All Users\Documents\Outlook\archive.pst OK

[13-2-2010 18:20:07] C:\Install\Outlook\C\Documents and Settings\All Users\Documents\Outlook\Nieuwe back-up.LNK OK

Test finished at 13-2-2010 18:20:07, 2 file(s) and 1 folder(s) tested, 0 error(s) and 0 warning(s) found
Total number of files added to backup: 2

Total number of folders added to backup: 1

Total size of files added to backup: 882.898,99 KB

Number of files excluded: 1

Number of folders excluded: 0

Files skipped: 1

Next scheduled backup:

Backup completed at 13-2-2010 18:20:07 with 0 error(s), 1 warning(s)
I hope you know who to solve this problem, because the tool is great.

[Adrian (Softland)]

Hi,
1. Do you use an administrator account?

2. Is the C: drive format as NTFS or FAT32?

[DeMeul]

Sorry for the delayed response.
The userid I use is marked as administrator.

The C: is formatted as NTFS.

[Adrian (Softland)]

Hi,
Do you receive this warning every time you run the backup?

Please make sure there is no antivirus/spyware application scanning that file during the backup execution.