Cannot encrypt backup

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mgrandi
Posts: 3
Joined: Tue Nov 05, 2019 8:58 pm

Cannot encrypt backup

Postby mgrandi » Tue Nov 05, 2019 9:14 pm

When testing FBackup to see if I wanted to use it, In the advanced options, i cannot select full backup + standard encryption, it keeps complaining about "Cannot create independent splits using Zip(2) compatible encryption", however the create independent splits option is greyed out

how can i encrypt my full backup?

screenshot:
2019-11-05 14_01_41.png
2019-11-05 14_01_41.png (201.69 KiB) Viewed 118 times

Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: Cannot encrypt backup

Postby Softland » Wed Nov 06, 2019 12:04 pm

Hi,

It looks like the options are strangely selected in your screenshot.
Please open again Backup Properties->Compression.
Select "None" and uncheck the "Create independent splits" option.
Then try again to select "Standard encryption".
Do you still have the problem?

mgrandi
Posts: 3
Joined: Tue Nov 05, 2019 8:58 pm

Re: Cannot encrypt backup

Postby mgrandi » Wed Nov 06, 2019 9:13 pm

i can't deselect 'independent splits', its greyed out

2019-11-06 14_11_40.png
2019-11-06 14_11_40.png (102.5 KiB) Viewed 97 times

Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: Cannot encrypt backup

Postby Softland » Thu Nov 07, 2019 12:41 pm

Hi,

Do you have the same problem if you create a new backup job?
If yes, can you give me access to your computer using TeamViewer to help you configure the backup?

mgrandi
Posts: 3
Joined: Tue Nov 05, 2019 8:58 pm

Re: Cannot encrypt backup

Postby mgrandi » Thu Nov 07, 2019 8:20 pm

it seems to only be a problem if i create the backup using 'advanced mode', if I go through the simple mode, i'm able to provide a password just fine . Once i go through the simple mode, i can then edit the properties and the 'create independent splits' option is no longer greyed out

it seems like this is a bug that should be pretty easily reproducible, but i can make a video if needed to demonstrate it

Softland
Posts: 1664
Joined: Thu May 23, 2013 7:57 am

Re: Cannot encrypt backup

Postby Softland » Mon Nov 11, 2019 1:07 pm

Hi,

I cannot reproduce the problem per your description, using the latest version of FBackup.


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