Backup freezes

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redsho1999
Posts: 8
Joined: Sat Oct 21, 2017 5:49 am

Re: Backup freezes

Post by redsho1999 »

On both of the latest two versions. Seems to me that it can't handle a really long path/file name. I have attached an example of one of the files it was hanging on.
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PSFBackup
Posts: 3
Joined: Mon Jun 28, 2021 5:20 am

Re: Backup freezes

Post by PSFBackup »

Am also seeing similar issues that have never occurred in the past 9 months. The backup just seems to freeze and not complete. Sometimes it freezes at 0% others at 1%.

Has there been any resolution to this issue

Should also add that currently running 9.0.323

Derwan
Posts: 4
Joined: Mon Jun 28, 2021 9:47 am

Re: Backup freezes

Post by Derwan »

I just came here and registered to say the same thing. Backups just freezing. In fact, when I just tried (twice) to manually run the problem backup, it stopped on the FIRST file. The third attempt copied a few files and stopped. Last night's scheduled backup ran for 20 minutes and stopped.

FBackup is using 11 to 13% of CPU after it "freezes" (until I hit Cancel).

P.S. I think the issue that many are describing is different to the original issue in this post.

wrijoe
Posts: 4
Joined: Sat Jun 19, 2021 7:36 pm

Re: Backup freezes

Post by wrijoe »

Anyone with this issue notice if it's gone with the latest version 9.0.333? I haven't tried it.

Derwan
Posts: 4
Joined: Mon Jun 28, 2021 9:47 am

Re: Backup freezes

Post by Derwan »

wrijoe wrote:
Tue Jun 29, 2021 9:23 pm
Anyone with this issue notice if it's gone with the latest version 9.0.333? I haven't tried it.
I'm on 9.0.333 and it's still happening. I'm manually doing a check for updates daily - hoping a fix will be issued soon.

Adrian (Softland)
Posts: 1766
Joined: Thu May 23, 2013 7:57 am

Re: Backup freezes

Post by Adrian (Softland) »

Hi,

When the backup freezes, please try to restart the Volume Shadow Copy from Control Panel->Services.
Does it solves the problem?

redsho1999
Posts: 8
Joined: Sat Oct 21, 2017 5:49 am

Re: Backup freezes

Post by redsho1999 »

Disabled all scheduled V9 backups and reinstalled V8.9 which works perfectly. I really don't see what V9 does for me so I might as well stay on V8.9.

Derwan
Posts: 4
Joined: Mon Jun 28, 2021 9:47 am

Re: Backup freezes

Post by Derwan »

Adrian (Softland) wrote:
Wed Jun 30, 2021 12:01 pm
When the backup freezes, please try to restart the Volume Shadow Copy from Control Panel->Services.
Does it solves the problem?
Hi Adrian. Yes! Restarting the Volume Shadow Copy service results in the backup continuing.

PSFBackup
Posts: 3
Joined: Mon Jun 28, 2021 5:20 am

Re: Backup freezes

Post by PSFBackup »

So when will this be fixed?? Manually restarting a service is not a good solution. Especially for non-savvy users

Derwan
Posts: 4
Joined: Mon Jun 28, 2021 9:47 am

Re: Backup freezes

Post by Derwan »

PSFBackup wrote:
Wed Jun 30, 2021 10:26 pm
So when will this be fixed?? Manually restarting a service is not a good solution. Especially for non-savvy users
I assume they're confirming what the issue is so that they can fix it. You're right, manually restarting the service is not a solution for ANYONE - as a lot of people (including me) would schedule their backups for the middle of the night and expect it to be finished in the morning.

Now that they appear to have discovered the issue, it should hopefully be just a matter of time before a fix/work around is developed - and then it needs to go through the roll-out process.

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