Restoring Issues

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cartermmegan
Posts: 3
Joined: Sat Sep 10, 2011 2:37 pm

Post by cartermmegan »

When I try to restore it only restores the folders. All the documents, pictures...etc. Are not included?


Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
The files should be also restored.

Please send us:

- the backup log from View->Job Logs->Last backup log

- the restore log from View->Job Logs->Last restore log

- the .fkc backup catalog from View->Open Folder->Catalog Folder.

Put all files into a zip archive and send it to info[at]fbackup[dot]com


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