Search found 3896 matches

by Adrian (Softland)
Fri Jun 14, 2024 12:53 pm
Forum: General
Topic: Deleted files aren't removed from destination
Replies: 24
Views: 157507

Re: Deleted files aren't removed from destination

Hi,

That option is using the Windows USN journal for faster file changes detection. If the journal is corrupt (that is a rare case) such situations can appear. Unchecking the option will switch to the standard file detection changes used by FBackup. It is slower but more accurate.
by Adrian (Softland)
Tue Jun 11, 2024 6:23 am
Forum: General
Topic: Deleted files aren't removed from destination
Replies: 24
Views: 157507

Re: Deleted files aren't removed from destination

Hi,

Please send us the .fkc catalog file for that job, from the backup destination.
Also let us know the name and path of a source file which should have been deleted from destination, but it wasn't.
Send it to info[at]fbackup[dot]com
If the file is large, put it into a zip archive.
by Adrian (Softland)
Tue Jun 11, 2024 6:20 am
Forum: Troubleshooting
Topic: FBackup 6.4 won't delete certain files when mirroring
Replies: 4
Views: 7686

Re: FBackup 6.4 won't delete certain files when mirroring

Hi,

In "Backup Properties->Type->Mirror", is the "Remove excluded or deleted files" option selected?
by Adrian (Softland)
Tue Jun 04, 2024 1:05 pm
Forum: General
Topic: Bugs with your Forum, probably because of internal cache...
Replies: 3
Views: 1389

Re: Bugs with your Forum, probably because of internal cache...

Hi,

We will also check if there is a problem with the cache on the server.
by Adrian (Softland)
Tue Jun 04, 2024 1:05 pm
Forum: Troubleshooting
Topic: I lost almost every backups and can't restore with .fkc file
Replies: 7
Views: 723

Re: I lost almost every backups and can't restore with .fkc file

Hi,

I cannot tell exactly what happened without seeing the entire job history.
It could be there were some problems last time when the test took longer.
by Adrian (Softland)
Mon Jun 03, 2024 10:48 am
Forum: Troubleshooting
Topic: I lost almost every backups and can't restore with .fkc file
Replies: 7
Views: 723

Re: I lost almost every backups and can't restore with .fkc file

Hi,

We will check the files you sent and we will respond to your email as soon as possible.
by Adrian (Softland)
Mon Jun 03, 2024 10:47 am
Forum: General
Topic: Bugs with your Forum, probably because of internal cache...
Replies: 3
Views: 1389

Re: Bugs with your Forum, probably because of internal cache...

Hi,

That seems to be a cache problem. Try to press Ctrl+F5
Do you still have the problem?
by Adrian (Softland)
Thu May 30, 2024 10:48 am
Forum: Troubleshooting
Topic: I lost almost every backups and can't restore with .fkc file
Replies: 7
Views: 723

Re: I lost almost every backups and can't restore with .fkc file

Hi,

Yes, that is ok. Or you can send it to us using wetransfer.com
by Adrian (Softland)
Tue May 28, 2024 11:17 am
Forum: Troubleshooting
Topic: I lost almost every backups and can't restore with .fkc file
Replies: 7
Views: 723

Re: I lost almost every backups and can't restore with .fkc file

Hi,

Please restart the computer and try again to press Test button.
Is the window still empty?

If yes, please send us the catalog file for that job (Full Backup (1)(2).fkc) to info[at]fbackup[dot]com
by Adrian (Softland)
Tue May 28, 2024 5:01 am
Forum: Troubleshooting
Topic: Dropbox connection error work account
Replies: 3
Views: 20078

Re: Dropbox connection error work account

@gladhyundai

Please let us know the error message received.