bTray.exe error

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Baldy
Posts: 4
Joined: Sat Sep 26, 2015 4:25 pm

bTray.exe error

Post by Baldy »

Since the last version of FBackup Build 813 have have two W7 computers that can not open FBackup no matter what I do. I have tried uninstalling the software and reinstalling. No luck. Tried the other repair options of this problem in other forms on FBackup board with no luck. The error I get is Exception: Elog Error in Module bTray.exe at 007FC732. Help..... if problem not solved in a few days I will be forced to use another backup program. I have used Fbackup for years.

Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Re: bTray.exe error

Post by Adrian (Softland) »

Hi,

Please go to File->Options->Startup.
Uncheck the "Show tray icon" and press OK.
Do you still have the problem?

Baldy
Posts: 4
Joined: Sat Sep 26, 2015 4:25 pm

Re: bTray.exe error

Post by Baldy »

The error will NOT ALLOW ME TO open the program...... so can't change any options

Baldy
Posts: 4
Joined: Sat Sep 26, 2015 4:25 pm

Re: bTray.exe error

Post by Baldy »

Also, I have now uninstalled the program and my system will not reinstall it. Run the install program and nothing happens...... looks like time to move on...

Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Re: bTray.exe error

Post by Adrian (Softland) »

Hi,

Please make sure the application processes is not running in Task Manager.
Close the following: btray.exe, bbackup.exe, fbackup.exe

Baldy
Posts: 4
Joined: Sat Sep 26, 2015 4:25 pm

Re: bTray.exe error

Post by Baldy »

None of these processes are running. Beginning to look hopeless.

Adrian (Softland)
Posts: 1672
Joined: Thu May 23, 2013 7:57 am

Re: bTray.exe error

Post by Adrian (Softland) »

Hi,

Please make sure the antivirus/firewall does not block the installation of FBackup.

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