Error running backup

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NJ
Posts: 3
Joined: Sun Apr 07, 2013 1:17 pm

Post by NJ »

I am running my first back up. Each time I try it it stops after about 7% is done. It states "Cannot creat directory..... Retry to create directory or cancel backup?".
The abort file includes (towards the end) the phrase "Destination error (code 5). Access is denied"
Thanks for any help you can offer.


Adrian (Softland)
Posts: 1684
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
Please make sure you have enough permissions to write files in the destination using Windows Explorer.


NJ
Posts: 3
Joined: Sun Apr 07, 2013 1:17 pm

Post by NJ »

Thanks for getting back to me. How do I check if I have enough permissions? I am trying to copy from a computer on which I am the nominated administrator to an external hard drive on a network which I have just bought and didn't ask me for any permissions.


Adrian (Softland)
Posts: 1684
Joined: Thu May 23, 2013 7:57 am

Post by Adrian (Softland) »

Hi,
I told you in the previous post: to check if you have enough permissions, try to manually copy some files from the source location to the external drive destination folder using Windows Explorer.


NJ
Posts: 3
Joined: Sun Apr 07, 2013 1:17 pm

Post by NJ »

Thanks for that. For some strange reason I don't have the necessary permissions for one track of music - and that is stopping it. I'll remove the track and try again.


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