Installing version 4.7

Post here if you have problems installing or using FBackup
Imbibery
Posts: 7
Joined: Sun Jan 15, 2012 9:17 pm

Postby Imbibery » Tue Apr 03, 2012 2:32 am

I can download this new version easily enough, but cannot install as I receive an Error Message saying: An error occured when trying to replace the existing file: "Delete File Failed; Code 5. Access Denied".

Any clues ??



Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Wed Apr 04, 2012 12:18 pm

Hi,


Please restart the computer and try again.



Imbibery
Posts: 7
Joined: Sun Jan 15, 2012 9:17 pm

Postby Imbibery » Thu Apr 05, 2012 1:37 am

Thanks, but no luck. Restarted twice but still get same error message.



Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Thu Apr 05, 2012 3:40 pm

Hi,


Which is the file with problems?

Is that an .exe file?


Please make sure it is not running in Task Manager.



Imbibery
Posts: 7
Joined: Sun Jan 15, 2012 9:17 pm

Postby Imbibery » Fri Apr 06, 2012 4:19 am

I think it's "Deletefile". But it maybe the whole thing. Maybe this new v4.7 will not "update" my existing v4.6 as there seems to be conflict between the 2 versions. Do I have to delete v4.6 first? What will this do to my existing backups?

The full error message says: "An error occurred while trying to replace the existing file: Deletefile failed; code 5. Access is denied". At this point there appear to be 2 things running in Task Manager: Setup and Setup-FBackup 4.



Softland
Posts: 1632
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Fri Apr 06, 2012 1:12 pm

Hi,


There is no conflict between these versions. No other user complained about that.

Try to uninstall FBackup or delete the installation folder before installing the new version.



Imbibery
Posts: 7
Joined: Sun Jan 15, 2012 9:17 pm

Postby Imbibery » Sat Apr 07, 2012 4:52 am

Yeah, I know.....it's always just me with the problems. Probably best if I don't uninstall v4.6 because I still may not be able to install v4.7 -- and I will be left with nothing.


But thanks for trying.



Imbibery
Posts: 7
Joined: Sun Jan 15, 2012 9:17 pm

Postby Imbibery » Sat Apr 07, 2012 5:13 am

Just tried for the last time and it worked! Clicked 'Save' instead of 'Run' and ran it from the downloaded folder. Only trouble is it's not doing an incremental backup, but the whole 3 hour thing! Oh well...



pswasko@gmail.com
Posts: 2
Joined: Sat Apr 07, 2012 2:54 pm

Postby pswasko@gmail.com » Sat Apr 07, 2012 10:00 pm

friends...I am having the same trouble as Imbibery. I cannot update to 4.7 I get the same exact error messages as he did: "An error occurred while trying to replace the existing file: Deletefile failed; code 5. Access is denied". At this point there appear to be 2 things running in Task Manager: Setup and Setup-FBackup 4. . I have tried rebooting and double checked task mgr for .exe files running. I am reluctant to uninstall my current version of FBackup for fear of loosing all my previous backups. please advise what to try next. Many thanks...have been a big fan of this program and want to continue.



pswasko@gmail.com
Posts: 2
Joined: Sat Apr 07, 2012 2:54 pm

Postby pswasko@gmail.com » Sat Apr 07, 2012 10:30 pm

I'm good now. I kept hacking away at it and got it to install. Thanks and sorry for the bother.

P




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