Windows 10

Post here if you have problems installing or using FBackup
ernief21
Posts: 4
Joined: Tue Jun 03, 2014 12:22 pm

Windows 10

Postby ernief21 » Wed Sep 09, 2015 8:53 am

I am running the latest version of FBackup but have upgraded to windows 10. FBackup will not start and the error message is "FBackup has stopped working" A problem caused the program to stop working correctly Windows will close the program and notify you if a solution is available. I have downloaded the latest version of FBackup but I am told I am already running the latest version. Ernie

Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Re: Windows 10

Postby Softland » Thu Sep 10, 2015 1:02 pm

Hi,

Please try to uninstall and reinstall FBackup. Do you still have the problem?

ernief21
Posts: 4
Joined: Tue Jun 03, 2014 12:22 pm

Re: Windows 10

Postby ernief21 » Thu Sep 10, 2015 2:10 pm

Hi
Yes that was the first thing I tried. Uninstalled Fbackup, then reinstalled FBackup. I get as far as refreshing drives information, then FBackup stopped working

Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Re: Windows 10

Postby Softland » Mon Sep 14, 2015 8:59 am

Hi,

Please try to rename this folder: "C:\Users\<user name>\AppData\Roaming\Softland\FBackup 5\"

drtim
Posts: 36
Joined: Sun Jul 08, 2012 3:50 pm

Re: Windows 10

Postby drtim » Wed Nov 04, 2015 12:20 pm

Hi,

I had to do some work with the Task Scheduler serveice regarding FBackup to get it to properly work with Windows 10. Now, it does back up all jobs, but I cannot open the software unless I reboot my machine.

After double clicking on the software, it gets as far as refreshing drives information and then just shuts down automatically.

If I reboot and double click on the software, I can access the jobs and the software, but not if I don't. Any insights?

Thanks,

Tim

Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Re: Windows 10

Postby Softland » Wed Nov 04, 2015 1:22 pm

Hi,

Do you have the latest version of FBackup 5.5.839 installed?

drtim
Posts: 36
Joined: Sun Jul 08, 2012 3:50 pm

Re: Windows 10

Postby drtim » Wed Nov 04, 2015 1:58 pm

Yes

Softland
Posts: 1666
Joined: Thu May 23, 2013 7:57 am

Re: Windows 10

Postby Softland » Tue Nov 10, 2015 1:49 pm

Hi,

When you cannot open the software, please open Task Manager and kill the fbackup.exe, bbackup.exe and btray.exe processes.
Do you still have the problem?

drtim
Posts: 36
Joined: Sun Jul 08, 2012 3:50 pm

Re: Windows 10

Postby drtim » Wed Nov 11, 2015 10:08 am

When I go into Task Manager - Details tab, I only have FBackup.exe and bService.exe running.

I don't see bbackup.exe and nor do I see btray.exe.

Thanks

ernief21
Posts: 4
Joined: Tue Jun 03, 2014 12:22 pm

Re: Windows 10

Postby ernief21 » Wed Nov 11, 2015 12:50 pm

I still can't get FBackup to run. I have downloaded the latest version Build 5.5.839 and run that but immediately it starts with refreshing drive information, it crashes and I get a dialog saying FBackup has stopped working. Windows is checking for a solution to the problem. Then a second dialog A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Ernie


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