Windows 7 outlook online backup error

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Softland
Posts: 1647
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Thu Apr 01, 2010 11:16 am

Hi,


As the problem is related to the Volume Shadow Copy service on your system, please make sure the service is working properly.

You can back up the pst files with no problems when Outlook is closed.



DeMeul
Posts: 13
Joined: Sat Feb 13, 2010 3:22 pm

Postby DeMeul » Fri May 07, 2010 5:05 pm

Hi,


It took a while to make sure that the Volume Service Copy service is working correctly. I think that the shadowcopy sets created by Windows updates and their existance by using the VSSADMIN LIST SHADOWS command proves that.

So I digged a little deeper and used Procmon.exe to trace the fbackup process and the use of OUTLOOK.PST. The latter showed a FILE LOCKING CONFLICT when FBACKUP tried to read the file after completion of the VSS copy as you may see below.


14:31:35,5984553,"OUTLOOK.EXE","6492","UnlockFileSingle","C:\Users\Public\Documents\Outlook\outlook.pst","FAST IO DISALLOWED","Offset: 480, Length: 1","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"

14:31:35,5984784,"OUTLOOK.EXE","6492","UnlockFileSingle","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","Offset: 480, Length: 1","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"

14:32:15,9885345,"vssvc.exe","4560","FASTIO_ACQUIRE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem"

14:32:15,9885790,"vssvc.exe","4560","FASTIO_RELEASE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem"

14:32:16,0992524,"vssvc.exe","4560","FASTIO_ACQUIRE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem"

14:32:16,0992966,"vssvc.exe","4560","FASTIO_RELEASE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem"

14:32:16,1893836,"System","4","FASTIO_ACQUIRE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem"

14:32:16,1894181,"System","4","FASTIO_RELEASE_FOR_CC_FLUSH","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","NT AUTHORITY\SYSTEM","00000000:000003e7","0","Verplicht niveau\Verplicht niveau voor systeem"

14:32:24,0317186,"FBackup.exe","6880","CreateFile","C:\Users\Public\Documents\Outlook\outlook.pst","REPARSE","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a, OpenResult: <unknown>","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"

14:32:24,0322953,"FBackup.exe","6880","CreateFile","C:\Users\Public\Documents\Outlook\outlook.pst","REPARSE","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a, OpenResult: <unknown>","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"

14:32:24,0327641,"FBackup.exe","6880","CreateFile","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a, OpenResult: Opened","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"

14:32:24,0334003,"FBackup.exe","6880","QueryStandardInformationFile","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","AllocationSize: 162.549.760, EndOfFile: 162.546.688, NumberOfLinks: 1, DeletePending: False, Directory: False","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"

14:32:24,1517489,"FBackup.exe","6880","QueryStandardInformationFile","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","AllocationSize: 162.549.760, EndOfFile: 162.546.688, NumberOfLinks: 1, DeletePending: False, Directory: False","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"

14:32:24,1544011,"FBackup.exe","6880","ReadFile","C:\Users\Public\Documents\Outlook\outlook.pst","FILE LOCK CONFLICT","Offset: 0, Length: 10.485.760, Priority: Normal","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"

14:32:24,1549720,"FBackup.exe","6880","CloseFile","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"

14:32:24,1550045,"FBackup.exe","6880","IRP_MJ_CLOSE","C:\Users\Public\Documents\Outlook\outlook.pst","SUCCESS","","E6400\Ton","00000000:0002b809","1","Verplicht niveau\Hoog verplicht niveau"


Please advise what other information you need to solve the problem.


Thanks,


Ton



DeMeul
Posts: 13
Joined: Sat Feb 13, 2010 3:22 pm

Postby DeMeul » Fri May 07, 2010 5:24 pm

Hi,


One other thing that I discoverd while using the DebugViewer of SysInternals: a difference in the result of the GetAnswerToRequest functions used in the execution of the FBACKUP exe. See below (marked in bold):


[7016] Starting VscSrv ...

[7016] Client connected, creating a processing thread.

[7016] GetAnswerToRequest - request is

[7016] C|C:*|{E46BA7E0-17DB-4FF8-8D16-DC0FEA7CF865}

[7016] CreateVShadow

[7016] Drive to add:

[7016] C:

[7016] (Gathering writer metadata...)

[7016] (Waiting for the asynchronous operation to finish...)

[7016] Initialize writer metadata ...


... all information about writers


[7016] Creating shadow set {06c9b087-4c22-463b-b711-b40e39c01696} ...

[7016] - Adding volume \\?\Volume{9aa2ba82-d862-11de-84cf-806e6f6e6963}\ [C:\] to the shadow set...

[7016] Preparing for backup ...

[7016] Creating the shadow (DoSnapshotSet) ...

[7016] Shadow copy set succesfully created.

[7016] GetAnswerToRequest - response is

[7016] C:\=\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy18

[7016] Client connected, creating a processing thread.

[7016] GetAnswerToRequest - request is

[7016] D|C:*|{E46BA7E0-17DB-4FF8-8D16-DC0FEA7CF865}

[7016] - Mark all writers as succesfully backed up...

[7016] Completing the backup (BackupComplete) ...


Hope it helps.


Ton



DeMeul
Posts: 13
Joined: Sat Feb 13, 2010 3:22 pm

Postby DeMeul » Sun May 09, 2010 1:06 am

Hi,


I've found the problem. I happened to be a DCOM element that was not registered.

The registration is probably not part of the installation of Windows 7 because the same error occured on my 32-bit as well as the 64-bit versions. And it somehow has been activated on my XP machines.


Thanks for all your help.


Ton



DeMeul
Posts: 13
Joined: Sat Feb 13, 2010 3:22 pm

Postby DeMeul » Fri Jul 23, 2010 12:57 am

Hi,


I re-open this case because in contrary to my previous message it still doesn't work. Registration of the DCOM's looked like the solution but it after doing the same steps on the 32 bit machine the same error (33) kept popping up. When I started the backup of OUTLOOK.PST on the 64 bit machine it failed, while I was shure that the same job did run okay a couple of days before. I'm certain I rebooted the machine between the two attempts.

In the meantime I've tried other free backup tools and they ran into the same problem, so it has something to do with my computers. May it has something to do with the language used? Windows 7 is using double naming for the same entity, e.g. DOCUMENTS and DOCUMENTEN, USERS en GEBRUIKERS. The OUTLOOK.PST I'm using for the test is located in a shared folder C:\USERS\ALL USERS\DOCUMENTS\OUTLOOK. All maps can be found under different names; USERS, GEBRUIKERS and DOCUMENTS AND SETTINGS point to the same map: ALL USERS aka OPENBAAR and DOCUMENTS vs DOCUMENTEN.

Since I discovered in one of the other tools that a couple of possibilities was mentioned in the log, while processing only one file I was wondering if this may cause the problem I run into.

Please help.


Ton



Softland
Posts: 1647
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Tue Jul 27, 2010 2:38 pm

Hi,


Please send us the last backup log to info[at]fbackup[dot]com.

You can find it if you go to View->Job Logs->Last backup log.



saiphai
Posts: 1
Joined: Tue Aug 10, 2010 2:09 pm

Postby saiphai » Tue Aug 10, 2010 9:42 pm

Hello,


I have the same problem as DeMeul. I'm on Windows 7 x86 and I've also tried other backup software too that uses VSC without success. All my services are running, and I've even seen (in another backup program) that the VSC gets created, but can't find the file I want coppied in the VSC, and then gets deleted before the backup quits. I'm short on time now, but if needed, I can send my logs too. Let me know.


Erik



Softland
Posts: 1647
Joined: Thu May 23, 2013 7:57 am

Postby Softland » Wed Aug 11, 2010 1:54 pm

Hi,


Yes, please send us the log file.



DeMeul
Posts: 13
Joined: Sat Feb 13, 2010 3:22 pm

Postby DeMeul » Mon Aug 23, 2010 1:41 am

ath Hi,


I've found the problem.

It has nothing to do with the language as I suggested before, but it is related to the different way Windows 7 is doing the mapping.

I was using the XP style: C:\Documents and Settings\All Users\Documents\Outlook while the system is using the W7 way C:\Users\Public\Documents\Outlook.

So after opening the file OUTLOOK.PST using the XP path and making the snapshot, the file is re-opened, but now the W7 way. That is causing the error because the file is still open via the XP path.

Changing the path to be backup-ed into C:\Users\Public\Documents\Outlook did the trick.


I hope this will help saiphai as well.


Ton



christinecccc
Posts: 1
Joined: Mon Feb 28, 2011 1:11 am
Contact:

Postby christinecccc » Mon Feb 28, 2011 8:13 am

I don't know how to backup outlook on windows 7 anyone already resolve this problem...


Christine Bounds




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